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Dean was really friendly and easy to deal with! He kept me updated on the progress of my car and it was ready when I asked for it to be
First class service. All the work done was agreed in advance. The service rep kept me up to date.
All work carried out fully explained up front and reiterated on completion.
Very well looked after. Good knowledge of vehicle. Car ready when told it would be. Good valet
Following a puncture a new Tyre was fitted while I waited without any problems.
Because of the information given by the video is very informative
Left keys at reception without waiting
As per one, only issue was that I was told that the car would be washed & vacd, but it returned without either.
A very polite and friendly service. You are always made welcome from start to finish and offered a drink while you wait.
Always a pleasure to come to the showroom, excellent customer service from drop off to collection.
Checked items I hadn't noticed and did a thorough service check
Came in for recall but was treated to a car check and free valet.
Owing to a communication error my vehicle did not require a service but this did not stop the staff undertaking a safety check and cleaning my vehicle
Quick reasonable prices and great service
Nothing too much trouble. Very friendly and professional staff, easy to arrange a courtesy car. Cannot fault this firm in any way.
Greated with a smile early in the morning from the girl on the desk taking my particulars. Showed me to the loan car, again very cheerful. Excellent all the way through.
My service was done and ready to collect at time stated
Came in for new disc's and pads all round, and a great deal offered to have them fitted. Also MOT done at same time. Service department rang me to tell me car was ready. Perfect...
Job was completed successfully. I was given a courtesy car in the interim. Great staff and brilliant manager.
A seamless experience where everyone from the receptionist onwards knows what they are doing and strive to provide excellent customer satisfaction. It is professional.
Efficient, knowledgeable and friendly staff
no problems-everything done as stated
Jamie Charlton and Angela's care to ensure customer is priority
On time and no problems, no fuss.
Because I was completely satisfied
BMW always provide an excellent service at Doncaster branch. Helpful staff always a coffee offered when waiting. Car is always cleaned following service
Product and customer sat
things went well just a slight hick-up with mot
Very satisfied. Always leave 100% happy.
Jenifer assisted me for my end of warranty service and was a great help. Went beyond normal service and could not do enough to help
All went smoothly
Staff are busy but they still manage to be attentive and welcoming, nothing is too much trouble.
Car arrived back cleaned
Quick and efficient
From the first phone call to book my visit for the check on my car the greeting on arrival .A loan car ready and waiting for me .and upon returning to pick up my car the young lady dealing with me was helpful and cheerful First class service
Work completed as quoted, wash and valet could have been better.
As always your service departments complete the work to a high standard and your staff are polite, courteous and efficient.
Thourough service inspection, video inspection
Car picked up on time, serviced and returned after being washed. Thank you.
The service was carried out on time , at the agreed price and everything went well.
as previous good service
did the work on time without fuss
Work carried out on time.
As Above Nothing To Much Trouble
Despite early difficulties with finding the correct difficult, Elliott and Mike sorted the issues, made a lot of effort to sort me a vehicle and I couldnt ask for more.
Great customer service.
In addition to my answer above, I was kept regularly updated as to the progress of my new car and the collection process was very well handled and a memorable experience.
I was very satisfied with stratstones Doncaster. Both Graham and his sales manager are both lovely people who try to make the whole expereince a pleasure. They do this by treating you as a valid customer and a friend.
Kept up to date and full demonstration given,excellent.
Graham was fantastic and have recommended him to friends. Not over enthused by the lack of communication from Elliot though still waiting for my out stand finance to be paid off 19days in and out of pocket £188.20 because of this.
The attention given to me as a customer was second to none
Salesman was brilliant not pushy just helpful finding the right car for me
Totally satisfied , i wasn't given any unrealistic collection dates & collected the car a little earlier then expected.The car's features were explained to me by the salesman ( some of which i didn't know)
Difficult early communications... Less satisfied than my previous dealership experience
We are sorry that you did not receive the level of communication that you rightly expect to receive. Please be assured that your feedback is greatly appreciated and it has been addressed with the team.
car was delayed two days due to tech. problem .courtesy car was fine but when I finally took delivery of my car I was not feeling very well !
The Bmw centre was has usual very good with the exception of not having the new car ready before the end of the old finance agreement even though the new car had been on order for months and has lead Bmw finance asking for extra payments.
Graham vine was superb
Its everything a family car should be economical great to drive and looks good.
Have purchased BMW cars from same dealer for over 20 years
As I have stated above, from day one through to handover day I was treated very well, I was made to feel comfortable by everyone from the receptionist to everyone throughout the Centre.
Kept me up to date with everything and car was delivered and picked up within a week of purchase. You
Comments as above
Perfect service from everyone
Same answer as above
Excellent customer service
several people were dealing with my account as one of the team was leaving, however they handled the situation very well, and the lead sales executive was excellent.
Restored my faith back in car salesmen after a horrific experience with another dealership (not BMW)
Our salesman Graham Vine was a breath of fresh air, helped us all through to collection.