Loading...

ABOUT STRATSTONE DONCASTER.

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

No news found with your current search criteria.

WHAT A DIFFERENCE A DAY MAKES.

Read

BMW M Performance Accessories.

Read

Women in Automotive.

Read

We Want Your BMW.

Read

Test drive the new BMW X2.

Read

Your New 18 Plate.

Read

Why Wait? Sales Event.

Read

Doncaster Knights Season Tickets

Read

0% Aftersales Finance.

Read

Job Vacancies.

Read

£2000 Scrappage Allowance.

Read

Motability- £249 Advance

Read

The new BMW i3.

Read

A Fleet of Benefits.

Read

Current Offers.

Read

Delivery Mileage BMW.

Read

BMW i8 Roadster

Read

One Car. One Fixed Monthly Service Cost.

Read

BMW Winter Wheels & Tyres.

Read

We’ve Lowered Brake Servicing Prices.

Read

Impress with the new BMW Shadow Edition

Read

New Head of Business.

Read

New BMW 5 Series.

Read

BMW Individual Colours.

Read

Pride of the Isle Awards.

Read

Technicians Wanted.

Read

BMW GB Classic Car Relay.

Read

Leading the charge at Doncaster Dome.

Read

2 Series Gran Tourer Easter Winner.

Read

What type of BMW Engine is right for you?

Read

BMW xDRIVE.

Read

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Marcus Hallam

Head of Business

Laura Gleadle

Customer Service Leader

Marc Potter

New Car Sales Leader

Jamie Lovatt

Used Car Sales Leader

Nick Keane

Used Car Preparation Leader

Jamie Charlton

Service Leader

Justin Preece

Parts Leader

Mike Dawkins

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very helpful staff, all needs satisfied.

Service

Car was given a safety check over and the oil and filter were changed. I was somewhat surprised that the following day the windscreen was fluid level alarm was activated, surely something as basic as washer level top up should have been included.

Service

Great service and I was looked after... it just took a while to change 1 tyre.Almost 2 hours.

Service

not happy with the fact that poor design has cost me money. Windscreen washers blocking and they say it is because I haven't used BMW fluid. I have been driving for 32 years and I have never had this problem with any other car I have owned.

Service

Work done on time, to budget, helpful lift to & from dealership

Service

nothing was too much trouble for them any questions i had they always answered

Service

I only had my summer tyres replaced with winter ones! (2.1/2 months ago....) But the local Stratstone staff are excellent, especially if I can book services localy without going through to the general/nationwide call centre.

Service

Jennifer Campion, ensured that I was kept informed on a regular basis as to progress of the work on the car which took a week to put right. She arranged for a member of staff to take me home and also arranged for BMW financial assistance re repair.

Service

Very professional and courteous staff who kept me updated throughout each stage of my car being in. Always professional and friendly and service provided is of a high standard.

Service

I don't believe in perfect. But it was near perfect.

Service

Everything done as expected with no fuss.

Service

Everything was done to a good standard

Service

The car went in because a warning sign appeared(possible emission problem),problem solved but 10 minutes later sign came on again, after another visit problem solved ,now the parking lights don't flash when using remote to open/Lock,still don't work

Service
Thank you for your recent feedback - I understand that this error has now been resolved now they have been turned back on to the automatic setting.

Staff are really helpful and friendly

Service

Everything was completed to a high standard

Service

Very good customer focused team.

Service

Excellent handling of my service recall

Service

I got a excellent service done, my car was even cleaned inside & out plus regular updates as to what stage my car was at throughout the day

Service

Helpfull

Service

Price as quoted, good availability and quick turnaround.

Service

After a puncture on the motorway, the car was recovered rather late in the day to Stratstone. A new tyre was in stock and fitted to the car quickly so that we were able to resume our journey to London and then on to Devon. Great service from all.

Service

you sorted the problem same day.

Service

A great service team helpful to the 'enth degree ... who keep me and my car on the road throughout the year !The health checks are a great way to keep the car in tip top condition.

Service

Attentive service, kept fully informed

Service

A few minor issues. Was promised a loan car but told on the morning that I needed ID so couldn't have loan car. Was then promised car would be back with me no later than 3.00pm and it arrived back at 3.45pm. Also memory seat settings were wiped.

Service

Damage to car

Service

We've always found the service provided to be efficient and friendly.

Service

As above

Service

Car was serviced and valeted and then delivered home without charge as we have a service package on the car

Service

Kept informed and phoned when car was ready

Service

Brilliant customer service. As a customer I was made to feel valued.

Service

A good job done

Service

The whole experience was professional and highly organised I was met at the desk with a smile and offered refreshments which was very pleasing my lift back to work was only a 10 min wait and the collection was on time .thanks

Service

The customer service team were professional and friendly and we're exceptionally efficient. They kept us informed on the progress at all times.

Service

Again efficient service

Service

Caring and do listen when booking in staff friendly

Service

From the first phone call to arrange a date to the car been serviced,washed and ready to be picked up was very smooth,and the service that I received was fantastic from start to finish.

Service

Very helpful staff and plenty of updates

Service

Polite and helpful without been stuffy

Service

The reception said it needed a Software update, which I was already aware of.He stated that the whole service should be done in 3 hours.5&1/2 hours later it was.

Service
We do aim to keep all servicing within schedule and we are truly sorry for the delay that you experienced at Stratstone Doncaster. Please be assured that your feedback is appreciated and it has been reviewed with the team.

Good customer service, kept informed as appropriate

Service

Always had great customer service at BMW Doncaster. Great people to deal with in all departments

Service

Very satisfied with all aspects of my visit.

Service

did exactly what they said they would, really informative i told them they could have my car as long as they need it and they did it as soon as possible still

Service

Service and updates performed as expected but the replacement of the air filters after less than 15,000 miles seemed an expensive luxury, which I would have not chosen, if given the option.

Service

Very helpful staff

Service

The actual service experience was good although a separate issue, related to historical servicing, was highlighted during the visit which for me was disappointing having purchased my used car 12 months earlier. Service Advisor currently rectifying.

Service
Thank you taking the time to provide us with your feedback. We trust that your must recent visit has been up to your expectations and we would like to thank you for giving us the opportunity to get things right for you.

Again issue explained and costings provided.

Service

Disappointed that service had my vehicle for one full day and then another two days to identify the fault. Now it is going to be another day to rectify it. Bit of an annoyance when I am having to travel from my Pontefract to Doncaster each time.

Service
We are sorry for the inconvenience but please be assured that the warranty work has now been completed and we would like to thank you for taking the time to provide us with your valuable feedback.

Nothing a problem, excellent service from all staff

Service

From what I have just said previously about my cars spare key, I eventually got the key roughly a month and hal after getting the car.

Service
We are sorry that your spare key was not provided at the point of sale. We trust that everything is now resolved and you are now enjoying your new vehicle.

Because i was very happy with the help I received

Service

Great service. Kept informed from start to finish. Made the buying process very easy.

Sales

The salesman was a pleasure to deal with

Sales

Completely satisfied because there were really no negative issues to speak of or complain about.

Sales

great sales guy Dan, but the handover was far too long is was painful

Sales

Worked hard to keep me informed on the delivery and subsequent delays

Sales

Responsive and helpful.

Sales

The sales staff were excellent both Dan, my salesman, and his boss Elliot. They were polite, knowledgeable about the car and really listened to my needs. They went the extra mile for me and I would happily do business with them again.

Sales

Nothing was to much trouble all staff went that extra mile, especially Michael Hart are sales assistant.

Sales

Having moved to Doncaster from the South Coast you are always weary of moving to a different dealership. Since re-registering my old 3 series and with the purchase of my new car I haven't had any problems.

Sales

Excellent friendly personal service

Sales

All of the team at Stratstone BMW Doncaster could not have been more helpful and attentive during the purchase of the car.

Sales

Friendly staff and I got a better equipped car than expected for the money. They were very flexible and patient with me while I moved house also. They waited to do the finance until after I had they keys to my new house.

Sales

very satisfied and always wanted a BMW and will not change my mind