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ABOUT STRATSTONE DONCASTER.

Find out more about what we do and our team.

Latest News & Events

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Exclusive New Car Offers.

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Delivery Mileage/Ex-Demonstrator.

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Motability from £99 Advance Payment.

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Job Vacancies.

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BMW M850i xDrive Test Drive

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Is your BMW Winter Ready?

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THE NEW BMW X5

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INTRODUCING… THE 8

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Doncaster Knights Rugby Partnership.

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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Doncaster Knights Season Tickets

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Women in Automotive.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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New Head of Business.

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New BMW 5 Series.

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BMW Individual Colours.

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Pride of the Isle Awards.

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Technicians Wanted.

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BMW GB Classic Car Relay.

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Leading the charge at Doncaster Dome.

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2 Series Gran Tourer Easter Winner.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW M140i.

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THE BMW 1 SERIES.

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BMW Connected Drive.

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BMW Genius

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Explore the dealership

Meet the team

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Marcus Hallam

Head of Business

Marc Potter

Head of Sales

Jamie Lovatt

Head of Fulfilment

Jamie Charlton

Service Leader

Justin Preece

Parts Leader

Mike Dawkins

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

This dealership is very new to me. Up to now I've had too service

Service

Dealt with professionally and politely

Service

All ways helping in advance.

Service

Atrocious, Over priced £600 for 1 & half hours work , car returned without a wash and valet. Screen was replaced with water not correct screen wash. Taken to a different garage to be told my car had faults on the ECU which had not been checked

Service

Everything was carried out with efficiency

Service

Due to not knowing what was happening with the car, and a complete lack of communication. Thankfully I am not used to this sort of service, at Cooper Malton which is my nearest local dealer the service is 5*.

Service

as above

Service

Repair completed and whilst I waited I was provided with office space and coffee :-)

Service

Car was in for end of warranty inspection which I thought was very good and brake fluid was also changed which saved another visit (I have a service pack withe the car).

Service

Nothing was to much trouble

Service

Yes very good

Service

Marked the NSR bumper whilst exchanging the light cluster under warranty.

Service

All work was done and ready for collection when they stated.

Service

Customer service is very good, from receptionists through to the service administrators, they are all very helpful and friendly

Service

Professional team !

Service

It was quite straight forward service but I didn't get the promised call to say my car was ready

Service

Said what it cost; said how long it will take. Job done.

Service

Very helpful

Service

Technician and Service Team outstanding

Service

Customer service is excellent

Service

Good polite staff all appear to know their jobs.

Service

Quick and efficient.

Service

dean was very helpful kept me up to date with what was happening he also made sure i got a courtesy car at last minute.reception staff very helpful also

Service

Did the work quickly and efficiently

Service

I didn't get a phone call on progress or when the car was ready to collect. Sarah on the other hand was really friendly and nice to deal with.

Service

Car was not cleaned or washed afterwards which was promised by the service department. These little things make a difference from other car manufacturers.

Service

My fault wasn't fixed

Service

The lady that served me was very helpful and a blessing

Service

I agreed a check in time of 10 am & it was 10.20 before I was actually seen- even then I had to go up to reception & remind them that I was there. The loan car was filthy inside- apparently no time to valet it!

Service

Prompt attention on arrival and service completed in time stated.

Service

Somewhat pricey at over £600

Service

Pleasant & helpful staff. Reliable.

Service

ON SITE CAR PARKING IS AN ISSUE WHICH SHOULD BE RESOLVED. CLEARER SIGNAGE FOR SERVICE RECEPTION COULD BE IMPROVED. THE STAFF HOWEVER WERE FRIENDLY HELPFUL AND VERY ATTENTIVE.

Service

my satisfaction is five stars

Service

Booking in of service and mot done no issues very helpful staff.

Service

Service took a lot longer than the 2 hours than I was advised ...made me late for work

Service

2 reasons, firstly when the car was washed it dried with water marks all over the car which made it worse than when i brought it in and secondly blue ink was found on the drivers door panel in several places on cream plastic and leather, not happy.

Service

it took 5 days for you to deliver our vehicle back to us. Truly awful and multiple breakdowns in the communication chains...

Service

On this occasion the service was not up to BMW standard. I asked for the vehicle not to be washed as it was already clean having been taken from my garage to the dealership. Unfortunately the vehicle was washed and left with water marks all over it.

Service

I was promised a valet before I collected my vehicle. It wasn't valeted when I saw the vehicle. I complained they took it away. Vehicle came back outside washed, front mats hovered rest of the inside wasn't touched. I will complaining when I go back.

Service

Always a satisfactory experience from start to finish.

Service

This would have been 5* but for a lac lustre wash of vehicle, but understand short staffed at the time.

Service

Happy with the service.

Service

Firstly I was quoted a price over the phone, this turned out to be the wrong figure, I ended up paying £70 more after a couple of conversations with service advisor which was better than £200 more.

Service

Please see above, however it is more the Stratstone website which is misleading and deceitful rather than the staff at the dealer.

Service

Slight paintwork repair was completed with perfect results

Service

I was supposed to have been contacted by BMW about my complaint within 4 working days... no one has had the decency to be in touch within a week of email. I would score a zero if I could!

Service

Slightly frustrated by 20 min delay between my vehicle being returned to the customer car park and availability of my service receptionist to return my keys. The receptionist was busily working with another customer and was not at fault in any way.

Service

Overall interaction with the staff.

Service

Wrong car ordered, which caused delay in delivery, and hand over being at END of the month. Plus colour of wing mirrors not as advised - still waiting for replacement! Also not happy with system of handing over to someone else for car hand over !

Sales

No respect to the client

Sales

Constant care and attention to us while we waited and also arranged transport from the station etc.

Sales

The initial delivery date was changed three times and when the car was finally delivered it was not to the agreed specification

Sales

All aspects dealt with promptly and professionally but in a friendly way. Loved the handover in the showroom. The 2 people we dealt with - brilliant.

Sales

really helpful service. got the model that was right for me and my needs.

Sales

Everything that i made aware i wanted doing/not doing to the car upon arrival was adhered to and the staff kept me well informed through the process. The whole process was a walk int he park!

Sales

Again smooth handover with Gemma brilliant service .

Sales

I sat in a BMW X1 I asked for Panoramic Roof Electric Side Mirrors that folded in Electric seat SatNav on windscreen I did not receive none of this :(

Sales

Stratstone Doncaster are a pleasure to deal with. They were professional and efficient at the point of sale and their follow up service including guidance through retaining my personalised registration number was reassuring.

Sales

The purchase process was handled very well but at handover we were unhappy being asked to sign a Check List before the actual tasks had been completed! The Retailer Handbook was not initially stamped/completed and we're still awaiting some paperwork.

Sales

You have my records on file and frankly I have lost the appetite to keep repeating myself. If these surveys are read and noted by yourselves then you should talk to MIndi and Robert Brett to get a full download.

Sales

Because i came to you for a 2nd hand car, Lewis did a grate job by getting me to buy a new one & i ham very glad he did .

Sales

Arrived to see a second hand car and found it was sold the day before after putting £200 deposit to hold it until we arrived. Also when we went to collect the new car we had to wait 4hrs due to a recall item being rectified.

Sales

The team was helpfull from start to finish and got the personal touch from the manager

Sales

From start to finish I felt ;looked after and staff were motivated

Sales

The collection went very wrong Ask Elliot Gale for the facts , he did his best to look after me 110%, their is a list of things. Sales staff and the car are great could not fault them in any way

Sales

Unfortunately on the first delivery the incorrect car had been ordered so we had to wait over 2 months for the new one. Otherwise it would definitely have been a 10.

Sales

Friendly and helpful staff who know how to look after loyal BMW Customers.

Sales

Dealt with very professionally