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Staff are very friendly and polite.
Very good friendly service
Work always completed on time with a full explanation of repairs carried out
Staff were friendly and helpful as always. Dean Mellor in particular went above and beyond to satisfy my servicing needs.
Things were dealt with quickly and we were updated on the findings straight away and simply.
Still waiting for inspection documentation to be sent. No wash and vac which was confirmed and wasnt told about extra work due until I was dropping the car off. Also havent responded to first survey!
As per answer 1
The communication was excellent, keeping me informed at every stage
Fixed the problem
Poor quality of cleaning & valeting. Dirty black marks on drivers mat - difficult to clean. No paper mat.When picked up for my lift back to Stratstone - a 10 min trip - driver had to go via Doncaster town centre at rush hour to pick up another 45m
As above. However, your front of shop staff were, as usual, very helpful.
I asked if they could clean my rear window as I have difficulty cleaning it inside, as I was to get a complimentary clean and vac I asked for this when I took it for its service. It wasn't done and the clean was appalling
As always a very professional service was provided by Stratstone Doncaster. Dean, the Service Advisor kept me informed of progress with the car and rang to inform me when the job was complete.The car was returned to me clean and at the agreed time.
Truthfully honest and on time when the date and time is stated if required additional parts from other locations then honest answer how long this will take
it was well organised staff kind and helpful
My experience with BMW has been fantastic and I have so much respect for them as they treat me as though I am very important and very happy with car service thank you
Winter check carried out promptly, video available to view. Made comfortable with hot drink while waiting, car returned with full report and cleaned.
Very professional service
I would have liked to have been offered a courtesy car foc.
Your always looked after
No problems occurred apart from being a little later to collect than told at first.
Very good levels of customer care. Information sharing is great. No surprises as they keep you in the know as works progress.
Only because the after service valet of my car was of poor quality.
My experience at Stratstone Doncaster is always pleasurable and extremely proffesional. Special thanks to Chloe Jackson in service who always goes the extra mile to make our visit a pleasure.
All work carried out to high standard and well within time quoted.
They explained everything which was going to happen. Followed through. Gave me updates when not in store. Went over and above and even delivered my car back to me Wonderful service and would recommend using them.
As I said above,everything A1
Good experience from start to finish
Very professional and given a personal touch made the hand over special to me
The only disappointment was that I stipulated that I did not want to pay the higher rate road tax for vehicles over £40k, my deal came in below this however when the vehicle was delivered BMW had informed DVLA of a new higher price above £40k.
Extremely professional approach by Elliot Gale the Used Cars manager. He was really helpful from initial contact, throughout the delivery process and finally on the day when I collected the vehicle.
the answer i gave in 1 says it all, I was treated with respect and courtesy which made the experience memorable
Salesman was very friendly and did everything we asked for including a 24 hr test drive.
Happy with the way I was delt with
very easy to deal with always return calls
Not as luxury experience as other dealers who provide champagne, free charging cables etc with a purchase. Bmw was basic.
On the first day of receiving the car there was a problem ie the window windings failed understand things can go wrong I was also promised as part of my purchase I would receive a spare set of car Matt's which haven't been received iv sent emails.
Graham looked after us from start to finish, fantastic experience all round. The girls on reception are always brilliant and happy to look after us when we visit. Graham has also arranged for me to have adaptations fitted to the car after we took del
David and Elliot at Doncaster BMW are two good lads.David is very courteous and professional.Elliot is good to have banter with and makes the buying experience a pleasant one.
The car was there and ready for me when they said it was going to be . The sat nav code wasn't ready but that was sorted within days .
Always made welcome , pleasant receptionists
Always been completely happy with Stratstone, which is more than I can say for other BMW dealerships in my area
Sales team on the day were very good
Showroom coffee is top notch and the staff are friendly and helpful