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Car picked up on time, serviced and returned after being washed. Thank you.
The service was carried out on time , at the agreed price and everything went well.
as previous good service
did the work on time without fuss
Work carried out on time.
Did what they said
A friendly and efficient service provided. I was also provided with a loan vehicle for the day.
Dropped car off at 09:15 told it would take about two hours, it took over three. This was for initial diagnostics which I believe is no more than plugging into OBD port and downloading data.
Very informative on any detail given to me relating to repairs and servicing
The price quoted did increase twice!
After contacting you about the problems I was told my light was working over the phone . I've since had it changed at the vw garage I've used for the past 10 years and it now works.
Quick and easy
Efficient service and informed when vehicle was ready to be picked up
Numours things; wrong date, system failure when I arrived, no summary, no report, problems haven't been properly resolved, car came back dirtier then it went.
Well looked after
I came to get a tyre replaced. After that, the car making some new noises from new tyreside. When rechecked it again, there was some plate which was coroded and cracked. It should have been picked up at the first place when the tyre was replaced
Professional and competent with good interpersonal skills
Team all customer focussed and helping
I had to call 3 times about my car being ready and still no one replied
My car was serviced quickly and efficiently, warranty replaceable items were identified and ordered. Both loan cars were clean.
Were initially slow to respond but car was sorted.
Amazing and very knowledgeable
Attention to detail second to none
As the recent work was under warranty with no cost to me I was extremely happy with the service.
Good service all around
The service team could not replicate the tow ball problem although they confirmed that there had been a malfunction. Doesn't fill me with much confidence.
The issue I had with my vehicle was fixed in a very timely manner
It always takes time to get people to answer the phone and get to the right person
The whole experience met with my total satisfaction
Would have been completely satisfied if some sought of lift home or courtesy car was on offer
Told brake pads & discs illegal, asked if wanted replacing whilst in for health check. Quoted £1032, explained would take it to my local garage to which they then quoted me £832! Neither illegal, only brake pads ready for replacing!! Happened before!
I was looked after from the very start of my visit
I was kept in contact all the way through.
Issue was resolved in a professional manner
Always room for improvement but so far extremely good
The team we're good just the back up let you down
Good that tyre was in stock but too expensive and too slow
Car was taken in for an urgent check before our holiday. This was carried out on the same day without being booked in advance. We were given a loan car and our car was fully checked, cleaned and valeted. Very pleased.
Very satisfied as it was quick efficient and very professional
The salesman was efficient, helpful, explained everything and went out of his way to accommodate delivery on a day that suited us even though I think it was supposed to be his day off. Does it get better than that?
Because everyone was so friendly and helpful.
Same answer as above
Perfect service from everyone
Excellent customer service
several people were dealing with my account as one of the team was leaving, however they handled the situation very well, and the lead sales executive was excellent.
Restored my faith back in car salesmen after a horrific experience with another dealership (not BMW)
Our salesman Graham Vine was a breath of fresh air, helped us all through to collection.
David Griffiths from New Car Sales made sure he could get the car delivered for a wedding I was attending in just a weeks time! Brilliant service from start to finish, no pressure into buying, and made sure we were left satisfied.
Again David went over and above to help me including getting my new car professionally detailed and protected at a local specialist . ( cleandetail.co.uk ) transporting it too and from until my car was ready for collection.
Elliot & his team explained all the details well & pulling off the the sheet on the car was a nice "quirky" touch.
Excellent service - made decision making easy!
due to Graham Vine - informed and enthusiastic . Kept me up to date with progress of my order. He entered into excitement of buying my dream car
Very helpful. Even got sent a video of the interior of a car with same upholstery as the car I'd ordered as when I was in the showroom they didn't have the same one in
Magnificent day, superb support and attention to detail from the BMW centre.By far the best bmw experience I have ever received. Special praise must be mentioned for the salesperson David who provided a magnificent service.
Friendly and quick service. Satisfied!
very helpful staff
Seamless nothing too much trouble
Very pleasurable experience
The sales executive Graham Vine made the whole processs stress free and seamless
Pleased with service received