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ABOUT STRATSTONE DONCASTER.

Find out more about what we do and our team.

Meet the team

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Marcus Hallam

Head of Business

Marc Potter

New Car Sales Leader

Jamie Lovatt

Used Car Sales Leader

Nick Keane

Used Car Preparation Leader

Jamie Charlton

Service Leader

Justin Preece

Parts Leader

Mike Dawkins

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Sent the car back to have various issues fixed, car was returned to myself but none of the issues had been addressed or rectified and my door was damaged. Did do a service for free, I guess because they damaged my door.

Service

KNOWLEDGEABLE, EFFICIENTPOLITE

Service

Staff are very friendly and polite.

Service

Very good friendly service

Service

Work always completed on time with a full explanation of repairs carried out

Service

Professional service

Service

Staff were friendly and helpful as always. Dean Mellor in particular went above and beyond to satisfy my servicing needs.

Service

Things were dealt with quickly and we were updated on the findings straight away and simply.

Service

Still waiting for inspection documentation to be sent. No wash and vac which was confirmed and wasn’t told about ‘extra work due’ until I was dropping the car off. Also haven’t responded to first survey!

Service

The communication was excellent, keeping me informed at every stage

Service

As per answer 1

Service

Fixed the problem

Service

Poor quality of cleaning & valeting. Dirty black marks on driver’s mat - difficult to clean. No paper mat.When picked up for my lift back to Stratstone - a 10 min trip - driver had to go via Doncaster town centre at rush hour to pick up another 45m

Service

As above. However, your front of shop staff were, as usual, very helpful.

Service

I asked if they could clean my rear window as I have difficulty cleaning it inside, as I was to get a complimentary clean and vac I asked for this when I took it for its service. It wasn't done and the clean was appalling

Service

As always a very professional service was provided by Stratstone Doncaster. Dean, the Service Advisor kept me informed of progress with the car and rang to inform me when the job was complete.The car was returned to me clean and at the agreed time.

Service

Truthfully honest and on time when the date and time is stated if required additional parts from other locations then honest answer how long this will take

Service

it was well organised staff kind and helpful

Service

Good experience from start to finish

Sales

Very professional and given a personal touch made the hand over special to me

Sales

The only disappointment was that I stipulated that I did not want to pay the higher rate road tax for vehicles over £40k, my deal came in below this however when the vehicle was delivered BMW had informed DVLA of a new higher price above £40k.

Sales

Extremely professional approach by Elliot Gale the Used Cars manager. He was really helpful from initial contact, throughout the delivery process and finally on the day when I collected the vehicle.

Sales

the answer i gave in 1 says it all, I was treated with respect and courtesy which made the experience memorable

Sales

Salesman was very friendly and did everything we asked for including a 24 hr test drive.

Sales

Happy with the way I was delt with

Sales

very easy to deal with always return calls

Sales

Not as luxury experience as other dealers who provide champagne, free charging cables etc with a purchase. Bmw was basic.

Sales

On the first day of receiving the car there was a problem ie the window windings failed understand things can go wrong I was also promised as part of my purchase I would receive a spare set of car Matt's which haven't been received iv sent emails.