Stratstone Doncaster Star Rating
Sales
17 comments from 56 reviews
Service
33 comments from 91 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"The staff are so helpful"
"The level of service at Stratstone Doncaster is first class."
"Excellent service."
"The dealership has improved"
"Stress free. Car cleaned."
"the dealership were going to leave me without my car for 4 days but dealership then fixed it so all was good afterwards."
"I had to wait 30 minutes to wait for someone to take my keys from me for service."
"It always takes a long time to check in and check out of service."
"I would have thoght someone would have contacted me with regards to the recall."
"Everything went according to plan"
"Excellent service in every way"
"Service staff friendly but not really interested in complaint about rough running.Had to be resolved by emergency assist.Spares dept. very helpful even though i only wanted numberplate screws and paint."
Stratstone Doncaster Dealer Principal response
"At Stratstone we are committed to providing excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback"
"It all went very smoothly other than the dirty marks on the light beige carpet on the drivers side."
"since they have had a major overall they are a lot better."
"Excellent service from Stratstone Doncaster."
"they seem very professional and they kept me informed at all points"
"The dealership kept me well informed throughout the process, the loan car was ready and waiting for me, and my car came back very clean."
"When I took it in the brake warning lights were showing but they told me there was still plenty on the brakes so didn't do it which is good of them - they were spot on."
"They are very good."
"They could not have been more helpful."
"I am always made welcome."
"They quoted me a higher price on the day to what I had been told originally. However I was charged the first price."
"The dealer found an issue with the brake pads and managed to fix on the same visit."
"Professional service."
"Very professional and courteous."
"The dealership did a only promblem was unable to provide a courtesy car."
"my car was collected and taken for a service and mot and returned to me at home, the representative kept me informed throughout"
"Really happy with the approach that Stratstone take to looking after my needs"
"They were very helpful made his wife feel relaxed and comfortable."
"Always very good"
"Focus on me as an important customer throughout. I did wait and collect..."
"A couple of issues have arose and the level of service from stratstone doncaster was second to none"
"I was satisfied with the work carried out on my car, however, the dealship needed my car for the day and they could not offer me a courtesy car. I had to take a day off work as I use my car for work and have the car collected and returned by BMW."
Stratstone Doncaster Dealer Principal response
"At Stratstone we are committed to providing an excellent customer experience Our Service Department try to make every effort to ensure we won't leave you stranded,we apologise for any inconvenience caused. Thank you for your valuable feedback"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"The staff are very friendly and polite from the ladies on receiption who always make you feel welcome to the sales staff. this is the 2nd time i've dealt with Andy Johnson and he has been fantaxstic on both occasions. A credit Also Ian Mcdonald Finan"
"Glen Nelson was brilliant, a great guy with outstanding customer service, treated royally on delivery day"
"Good overall experience"
"I have dealt with stratstone Doncaster now for ten year,s and always been 100 satisfied"
"The salesman wes excellent throughout the process, a very good experience"
"Ian Macdonald delt with my purchase from start to finish I found Ian's customer care excellent"
"All options were not discussed at time of purchase, sales person was difficult to contact"
Stratstone Doncaster Dealer Principal response
"At Stratstone we are committed to providing excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback"
"delivery was over month late quoted on order."
Stratstone Doncaster Dealer Principal response
"At Stratstone we are committed to providing excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback"
"We was told we would be contacted every two weeks but after six weeks we had to phone the dealer.In the end this car took twelve weeks to come.Overall not a good experience."
Stratstone Doncaster Dealer Principal response
"At Stratstone we are committed to providing excellent customer experience. We apologise for any inconvenience caused and we will endeavour to ensure you will not be disappointed again in the future. Thank you for your valuable feedback"
"The sales person Kash was exceptionally good, best sales person i have ever dealt with."
"Advised i would receive a free of charge service for the vehicle but on the billing invoice i have been charged for it."
"Went with my son to change his car, salesman Kash persuaded me to buy a new BMW, great salesman"
"It was better that the dealerships i have dealt with in the past."
"Great communication throughout and a really nice touch re unveiling of my new car in cordoned off area. Made for a fantastic experience"
"No problems"
"Not particularly a critisism but the car did take a while to arrive after it had left the factory. Courier issues"
"I would like to commend Andrew Taylor and also the two people in finance, very informative, friendly and helpful"