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ABOUT STRATSTONE DONCASTER.

Find out more about what we do and our team.

Latest News & Events

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The BMW Nineteen Event.

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Is your BMW Winter Ready?

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New year, New BMW. Exclusive Offers.

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Motability from £249 Advance Payment.

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THE BMW X3. LEAD WITHOUT COMPROMISE.

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THE BMW X4. TAKE CENTRE STAGE.

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THE NEW BMW X5

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INTRODUCING… THE 8

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Job Vacancies.

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Doncaster Knights Rugby Partnership.

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We Want Your BMW.

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BMW Five Star Club - For BMWs over 3yrs old.

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Delivery Mileage/Ex-Demonstrator.

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BMW Help: Recalls

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A Fleet of Benefits.

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BMW X2 Introductory Offer.

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Doncaster Knights Season Tickets

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Women in Automotive.

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BMW M Performance Accessories.

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The BMW 7 Series.

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0% Aftersales Finance.

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The new BMW i3.

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Current Offers.

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BMW i8 Roadster

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One Car. One Fixed Monthly Service Cost.

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BMW Winter Wheels & Tyres.

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We’ve Lowered Brake Servicing Prices.

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Impress with the new BMW Shadow Edition

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New Head of Business.

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New BMW 5 Series.

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BMW Individual Colours.

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Pride of the Isle Awards.

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Technicians Wanted.

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BMW GB Classic Car Relay.

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Leading the charge at Doncaster Dome.

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2 Series Gran Tourer Easter Winner.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Give your BMW a liquid detox.

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THE BMW M140i.

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THE BMW 1 SERIES.

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Explore the dealership

Meet the team

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Marcus Hallam

Head of Business

Marc Potter

Head of Sales

Jamie Lovatt

Head of Fulfilment

Jamie Charlton

Service Leader

Justin Preece

Parts Leader

Mike Dawkins

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

it took 5 days for you to deliver our vehicle back to us. Truly awful and multiple breakdowns in the communication chains...

Service

2 reasons, firstly when the car was washed it dried with water marks all over the car which made it worse than when i brought it in and secondly blue ink was found on the drivers door panel in several places on cream plastic and leather, not happy.

Service

On this occasion the service was not up to BMW standard. I asked for the vehicle not to be washed as it was already clean having been taken from my garage to the dealership. Unfortunately the vehicle was washed and left with water marks all over it.

Service

I was promised a valet before I collected my vehicle. It wasn't valeted when I saw the vehicle. I complained they took it away. Vehicle came back outside washed, front mats hovered rest of the inside wasn't touched. I will complaining when I go back.

Service

Always a satisfactory experience from start to finish.

Service

This would have been 5* but for a lac lustre wash of vehicle, but understand short staffed at the time.

Service

Happy with the service.

Service

Please see above, however it is more the Stratstone website which is misleading and deceitful rather than the staff at the dealer.

Service

Firstly I was quoted a price over the phone, this turned out to be the wrong figure, I ended up paying £70 more after a couple of conversations with service advisor which was better than £200 more.

Service

Slight paintwork repair was completed with perfect results

Service

I was supposed to have been contacted by BMW about my complaint within 4 working days... no one has had the decency to be in touch within a week of email. I would score a zero if I could!

Service

Slightly frustrated by 20 min delay between my vehicle being returned to the customer car park and availability of my service receptionist to return my keys. The receptionist was busily working with another customer and was not at fault in any way.

Service

Overall interaction with the staff.

Service

Can I say the person I dealt with on the service desk was excellent (sorry forgot her name) I gave 4 out of 5 on this section and when I submitted it, it asked if I was sure!!! Bad move BMW.... shame on you! It's now a 3

Service

No cause for complaint.

Service

I am actually looking to buy a new car for my wife and i spoke with Marc Potter about it. However, after this incident I don't think stratstone will be on the top of my list.

Service

the price i payed for a oil change was not happy but your survey would not let me put 2

Service

Friendly and helpful staff, provided a brilliant service

Service

my car went in for a fault I had to call request someone call me back or at least email me with the faults found. I was told someone would call me back no call!

Service

Service done to time scales and quoted price - even if not the cheapest.

Service

No issues arose

Service

Took my £35000 car into them for some terrible squeaks and rattles from my door card and rear suspension only to be told that this wouldn't be covered under warranty. I was very very dissaponted with this outcome. It's very distracting when driving.

Service

Satisfied with the service checks.

Service

Very quick service

Service

Poor service and not given correct information

Service

Efficient and easy to organise.

Service

Quick appointment, service completed while I waited, good environment

Service

Excellent service but ran over the allotted time.

Service

Promised a wash and vacuum on my car which never happened. Only realised when I got home as car was collected in the dark

Service

The lady who served me made the drop off/booking in/collection of my car so easy and hassle free, especially as I’d got my 6 year old with me! I apologise I’ve forgotten her name, but she’s a credit to the Statstone brand.

Service

See above. As I said you put right what was wrong but at an inconvenience to myself.

Service

Well carried out.Made to feel welcome.

Service

overall i was satisfied with the service the only thing that lets it down is you have to pay for a courtesy car which i believe you should not have to pay for it should be free or you could have a courtesy bus to take you where you wanted to go

Service

Very professional. Quick service Only downside. I was left without a vehicle. Whilst mine was to be fixed. Luckily this wasn’t a massive inconvenience as I work in the area where the garage is

Service

Friendly and helpful staff who know how to look after loyal BMW Customers.

Sales

Dealt with very professionally

Sales

Kept fully informed at all times

Sales

All great, only slight negative was having to wait 1hr 15m when I went to pick up the car as it was being valeted. I found this odd as I arranged the pick up a week in advance and arrived at the agreed time.

Sales

All the staff were excellent made my car buying experience an unexpected pleasure

Sales

We waited nearly 2 hours after alloted time and did not receive a hand over we had to go back to find out how things worked on the new car and still waiting for things to be done as sat nav could not be loaded and another thing is not working

Sales

Staff were professional, I didn’t feel pressured into signing up for the deal, we were provided with drinks and the experience of “the reveal” was an amazing experience.

Sales

Again Chris made us feel comfortable and remained professional