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ABOUT STRATSTONE DONCASTER.

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Marcus Hallam

Head of Business

Marc Potter

New Car Sales Leader

Jamie Lovatt

Used Car Sales Leader

Jamie Charlton

Service Leader

Justin Preece

Parts Leader

Mike Dawkins

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The lady who served me made the drop off/booking in/collection of my car so easy and hassle free, especially as I’d got my 6 year old with me! I apologise I’ve forgotten her name, but she’s a credit to the Statstone brand.

Service

Promised a wash and vacuum on my car which never happened. Only realised when I got home as car was collected in the dark

Service

See above. As I said you put right what was wrong but at an inconvenience to myself.

Service

Well carried out.Made to feel welcome.

Service

overall i was satisfied with the service the only thing that lets it down is you have to pay for a courtesy car which i believe you should not have to pay for it should be free or you could have a courtesy bus to take you where you wanted to go

Service

Very professional. Quick service Only downside. I was left without a vehicle. Whilst mine was to be fixed. Luckily this wasn’t a massive inconvenience as I work in the area where the garage is

Service

The interior of the car was cleaned with silicone spray and left the steering wheel slippery. Non of the presents and settings had been carried over from the failed unit to the replacement

Service

Good customer pleasant staff quick work

Service

The team explained what they were doing throughout the service. They called me to check on work to be carried out. I felt they could have offered a bit more support in relation to a query I had with the Leeds dealership and only did an Ok car clean

Service

The service element appeared great but what if the mechanics pay as much attention to detail as the valet team? Worrying...

Service

it was done quickly and thoroughly

Service

Helpful personnel.Clear in all explanations.

Service

The work completed was done very well however they pointed out an illegal tyre on the video link sent to me which was several hours later and never mentioned the tyre allowing me to drive away on an illegal tyre.

Service

The sales and service staff are all very helpful, knowledgable, and enthusiastic about making my visit as easy as possible.

Service

The part was immediately ordered, sprayed and fitted to my car next working day.

Service

The matter was dealt with but the overall experience wasn't great

Service

I was very satisfied with the service.

Service

Very hospitable and friendly

Service

Everything went according to plan

Service

This is not my local dealership, but Hull could not do an MoT so I went to Doncaster. The staff there were very efficient with excellent communication about the progress of work during the day and with minimum fuss about things like the courtesy car.

Service

Staff were professional, I didn’t feel pressured into signing up for the deal, we were provided with drinks and the experience of “the reveal” was an amazing experience.

Sales

Again Chris made us feel comfortable and remained professional

Sales

Slight hiccup on car delivery time expected which was probably not really the dealers fault.

Sales

Everything was a bit rushed as it was just last few days of the promotion. Otherwise everything was fine

Sales

Trouble free

Sales

Friendly and efficient staff organised whole process to enable a smooth end product.

Sales

Everything was good from start to finish.

Sales

Easy swap

Sales

I thought the process was enjoyable, especially the fuss which was made when I picked up my car.

Sales

Would have been completely satisfied but for the watermarks on the black rubber door trims, I'm assuming from the paint protection application.

Sales

Didn't see how I could better my last car ! How wrong was I as i am very happy with new one !