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ABOUT STRATSTONE DONCASTER.

Find out more about what we do and our team.

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Marc Potter

Head of Sales

Jamie Lovatt

Head of Fulfilment

Jamie Charlton

Service Leader

Justin Preece

Parts Leader

Mike Dawkins

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The loan car in was given had a tyre issue where I had to blow the tyre up. Sounds simple task but the agent was aware when I told him. The rear wash wipe never worked and in the car it was filthy. Front and back

Service

While I know there work going on in the buildings, perhaps a bit more space for customers waiting and working would be great. While I was a waiting person, the keys went, it seemed like an age before anybody spoke to me.

Service

This dealership is being refurbished so is a bit of a mess at present however the staff were helpful and efficient

Service

A big recommendation for Roxanne Colcombe who I dealt with buying my M4 and would highly recomend her within Stratstone. Could you please ensure she is aware of this survey that I have commented on her please?

Service

Friendly Professional service and great customer satisfaction.

Service

Well looked after and vehicle repaired under warranty.

Service

Service and MOT carried out at a good price

Service

No problems at all everything was carried out requested

Service

Great customer experience

Service

Very easy to drop off and pick up only fault was no one contacted or kept me up to date of when car would be ready to collect I had to phone up a week in to find out what was happening.

Service

I would not have a problem recommending most BMW outlets (including Stratstone) to anyone. There is one I certainly would not.

Service

Requested was done , problem sorted and car returned on time

Service

As above

Service

Because on this occasion you exceeded my expectations.

Service

warm and welcoming staff and i was kept upto date with everything

Service

Considering the work my car was in for , my car had to stay a further day due not having the correct part in stock. So I had to make other travel plans for the following day.

Service

Great service from the team

Sales

Stratstone Doncaster is a very professional business staffed by genuinely nice people. I was impressed that they remembered me from my last purchase. I liked the transparency of Brexit related pricing. I valued the speed of delivery of the vehicle.

Sales

Excellent staff

Sales

I was kept up to date with the delivery dates etc. The collection went very smoothly and I have to say, Lynn's knowledge of the car was outstanding! She is a walking handbook.

Sales

Great staff, looked after me from stepping through the door until driving my out of the showroom

Sales

BMW of Doncaster went the extra mile to get me exactly what I ask for. And even throne in a little extra. ( Fantastic)

Sales

The overall experience of using this dealership falls well below the standards i have grown to expect from BMW. misleading salesman, not returning calls and trying to pressurise you into giving them a 5 star rating on handover, very disappointing.

Sales

Jody Brown (sales exec) was excellent in providing regular updates. The only slight issue was that the delivery of the car was impeded by damaging the bumper when loading this onto the trailer from Stratstone Hull.