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The loan car in was given had a tyre issue where I had to blow the tyre up. Sounds simple task but the agent was aware when I told him. The rear wash wipe never worked and in the car it was filthy. Front and back
While I know there work going on in the buildings, perhaps a bit more space for customers waiting and working would be great. While I was a waiting person, the keys went, it seemed like an age before anybody spoke to me.
This dealership is being refurbished so is a bit of a mess at present however the staff were helpful and efficient
A big recommendation for Roxanne Colcombe who I dealt with buying my M4 and would highly recomend her within Stratstone. Could you please ensure she is aware of this survey that I have commented on her please?
Friendly Professional service and great customer satisfaction.
Well looked after and vehicle repaired under warranty.
Service and MOT carried out at a good price
No problems at all everything was carried out requested
Great customer experience
Very easy to drop off and pick up only fault was no one contacted or kept me up to date of when car would be ready to collect I had to phone up a week in to find out what was happening.
I would not have a problem recommending most BMW outlets (including Stratstone) to anyone. There is one I certainly would not.
Requested was done , problem sorted and car returned on time
Because on this occasion you exceeded my expectations.
warm and welcoming staff and i was kept upto date with everything
Considering the work my car was in for , my car had to stay a further day due not having the correct part in stock. So I had to make other travel plans for the following day.
Great service from the team
Stratstone Doncaster is a very professional business staffed by genuinely nice people. I was impressed that they remembered me from my last purchase. I liked the transparency of Brexit related pricing. I valued the speed of delivery of the vehicle.
I was kept up to date with the delivery dates etc. The collection went very smoothly and I have to say, Lynn's knowledge of the car was outstanding! She is a walking handbook.
Great staff, looked after me from stepping through the door until driving my out of the showroom
BMW of Doncaster went the extra mile to get me exactly what I ask for. And even throne in a little extra. ( Fantastic)
The overall experience of using this dealership falls well below the standards i have grown to expect from BMW. misleading salesman, not returning calls and trying to pressurise you into giving them a 5 star rating on handover, very disappointing.
Jody Brown (sales exec) was excellent in providing regular updates. The only slight issue was that the delivery of the car was impeded by damaging the bumper when loading this onto the trailer from Stratstone Hull.