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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
286 ratings and 180 comments received in the last 90 days.
30 January 2026
Was very happy with how Mr Singh conducted the sale when I purchased my new BMW X3.
29 January 2026
Friendly and knowledgeable sales staff
29 January 2026
Jade was honestly class from start to finish!!! She couldn't do enough for me, understood what I wanted from scratch and came away with my dream car and hospitality was unreal from herself. Can't thank her enough
28 January 2026
Staff very professional from the reception to the completion of sale
28 January 2026
Very happy with handover.
21 December 2025
All staff from receptionist to manager friendly and welcoming
16 December 2025
Came earlier than anticipated and I love the car
15 December 2025
Arjuin Singh is a very customer focused and knowledgeable individual who goes the extra step to the customer
10 December 2025
The team was very friendly, attentive and helpful throughout the process. Tom was extremely knowledgeable, supportive and made the process feel effortless. The purchase itself was quick, smooth and completely stress-free.
06 December 2025
Very helpfull and comfortable environment and not rushed
03 December 2025
The process from start to finish was very easy
28 November 2025
arjuin singh was amazingly helpful, always keeping me informed bout the car as much as he could which made the experience such an enjoyment and pleasure
21 November 2025
Kept updated throughout and went above and beyond to get me best deal and happy with my experience.
14 November 2025
Was excellent in showing me the car I wanted at a price I was able to afford
13 November 2025
Excellent Customer Service
11 November 2025
Sales person kept us informed at all times
01 February 2026
All round excellent service, great communications at all times
31 January 2026
Everyone was friendly, polite and professional. The member of staff that was dealing with the car she was so attentive - kept me informed what was happening with the car and timescales. One thing I'd like to note - it's very cold in the building
30 January 2026
Efficient service
30 January 2026
Easy and simple
29 January 2026
Slow reception service, workshop service first class
28 January 2026
Mr Martin at Doncaster was available and helpful throughout. Starting with a clear car presentation before purchase, regular follow up calls, easy buying process and Salvaging all discrepancies, I felt well looked after. He was very professional.
28 January 2026
Quick turn around, very helpful and friendly staff, one the the best bmw centres I've been to,
28 January 2026
I had an issue wider than the safety recall, which was dealt with by the team. This was appreciated.
28 January 2026
Staff are nice. Though the issue wasn't resolved on the day.
27 January 2026
Service carried out efficiently as requested. The staff were particularly helpful, in particular Natalie Noonan who was very professional and kept me informed of progress. Well done Natalie.
27 January 2026
JUST A REALLY SMOOTH TRANSACTION FROM START TO FINISH, COMMUNICATION WAS TOP CLASS AND THE WORK CARRIED OUT WAS TO PERFECTION, AND TO TOP IT OFF, THE CAR WAS SPOTLESS WHEN I COLLECTED, THANK YOU TO THE VALET GUY :)
27 January 2026
Very pleased with all involved. All the staff and recipients all . Many thanks
26 January 2026
Excellent service through out.
26 January 2026
The centre were helpful & communicative throughout the whole process ensuring I was well informed along the way.
26 January 2026
First class service and excellent communication.
26 January 2026
No issues with the centre whatsoever.
25 January 2026
Quickly attenbed to and explained what would be done
25 January 2026
Dedication by the team and particularly the service manager. Very satisfied that they got BMW to agree to 100% goodwill with my car being 6 weeks out of warranty.
25 January 2026
Fantastic customer service with a smile. I had an admin problem woth regards to my account but this was sorted straight away at no detriment.
24 January 2026
First class service from Ellis and his team looked after the car and me recommended to all great job Will keep in touch ???? Gareth Milner
24 January 2026
Finished on time and helpful staff
24 January 2026
Very smooth in reception staff eager to help
24 January 2026
Front line staff at Doncaster Service Department always give excellent advice everything explained in great detail.. I'm highly satisfied with my experience throughout.. my two advisers are Natalie & Olivia who are outstanding . I fully recommend.
24 January 2026
Staff very polite and helpful. Didn't have to wait long to see assistant. The young lady assistant that I saw was very knowledgable and helpful.
23 January 2026
Quick service and very easy to deal with.
22 January 2026
Really polite staff
22 January 2026
Awesome service as ever
22 January 2026
Good customer service
22 January 2026
Good service all round
21 January 2026
Excellent service and friendly staff.
21 January 2026
Great staff and professional services.
21 January 2026
They're thorough and professional
21 January 2026
Weren't able to identify any faults even with providing footage and evidence but managed to replace my top strut mounts which I'm happy with.
20 January 2026
Dealt with the car efficiently and effectively. Stacey was polite and pleasant.
20 January 2026
Excellent service from all members of staff. Timely, polite and welcoming
20 January 2026
Welcoming, polite and good service. Nice little courtesy car too!
20 January 2026
Easy to book in and was kept updated whilst vehicle was being serviced
20 January 2026
Very helpful and professional
20 January 2026
Helpful
19 January 2026
Gave 4 Stars as Car not fixed on initial visit, if fixed on next visit then that may improve.
19 January 2026
because it was quick no headache, they are very polite and friendly
19 January 2026
Excellent service
18 January 2026
Unfortunately when I arrived at 9.00 am after a cold night the car park walk had not been gritted and was very slippery.
18 January 2026
Quick service with a friendly face
17 January 2026
Always consistent excellence
17 January 2026
Ellis Wilson supported us through a diagnostic free of charge, as we'd been advised we needed an expensive repair by another garage. The diagnostic resulted in a confirmed misdiagnosis. Ellis arranged for the required repair quickly & professionally!
17 January 2026
Always room for improvement
16 January 2026
Quick & easy check in & polite staff
16 January 2026
Was welcomed, offered coffee and Stacey looked after me 10/10
16 January 2026
Quick, efficient good customer service
16 January 2026
Very good service at short notice, very good indeed
15 January 2026
Job well done and in the time quotation
15 January 2026
Everything was perfect
14 January 2026
My car came in under a recall. I was given a courtesy car and the work was carried out quickly and efficiently. A full health check was also completed, and the car was washed and valeted.
14 January 2026
Highly satisfied with the service received and arrangements made for the collection and return of my vehicle from home which is in a remote village, made by supervisor Olivia, who was very efficient, polite and friendly, as was the driver.
13 January 2026
Olivia's professionalism and kindness
13 January 2026
Great service - no complains - dealt with quickly and car ready quicker than expected
13 January 2026
Completely hassle free experience
13 January 2026
The service received to rectify the faults on my car was excellent in every way. The fact I had the car for only 8 weeks with serious faults has made me question BMW. I would therefore not recommend to family and friends
13 January 2026
Excellent Sophie arranged an office for me to work in whilst I waited for my service
13 January 2026
I was kept upto date throughout the process, everyone was lovely especially the lady I was dealing with (sorry forgot her name).
12 January 2026
Olivia managed the booking from start to finish with attention to detail ensuring the whole experience was seamless. She was a lovely attentive person who seemed to enjoy going above and beyond to ensure that anything we required was achieved.
12 January 2026
Very quick and efficient
12 January 2026
Olivia was friendly and kept me informed throughout.
12 January 2026
The experience was excellent from making the booking through to the service process. kept op to date with good information
11 January 2026
Very satisfied.
11 January 2026
My BMW X5 was taken in for a service and returned with a broken front grille. The damage was not there beforehand, yet the technician and dealership are refusing to take responsibility. Instead of professionalism and accountability they said it wasnt
11 January 2026
Thank you for the great service
10 January 2026
Olivia was friendly and polite. Called me up personally with the exact price of the sat nav update.
10 January 2026
Very efficient and friendly Stacey is really helpful and knowledgeable
09 January 2026
I like the fact that you get a video of the them walking you through your vehicle check
08 January 2026
A little frustrated that it took a few trips over to diagnose, BUT the customer facing team pull out all the stops every visit. The steering feels a lot better
08 January 2026
Excellent service, friendly and helpful.
08 January 2026
Generally a good experience but it was a long wait to be told that they couldnt fix the problem on the first visit
08 January 2026
End to end fantastic service. They keeo you updated throughout the whole process, and go above and beyond
07 January 2026
Quick professional service
07 January 2026
We efficient service and kept me fully informed throughout the visit
06 January 2026
Amazing Service from Stratstone Doncaster. Always easy to deal with, good communication.
06 January 2026
The service team at reception staff were fantastic
04 January 2026
Friendly staff and helpful
04 January 2026
All staff were friendly and helpful
02 January 2026
Staff go above and beyond. Very polite and helpful.
02 January 2026
Very helpful and courteous.
31 December 2025
To say my car was brand new in March (71k) it isn't great the amount of times it's been back in for faults and currently waiting for a tailgate motor as that's now faulty, but from a garage point of view they are trying their best to resolve it ??
30 December 2025
Car came in for seat belt recall, all sorted and car cleaned
29 December 2025
Again it was fair
29 December 2025
In and out
28 December 2025
Happy with the good communication from all staff. So friendly too.
28 December 2025
Happy with the visit from the time I arrived I was treated well by staff. The people I met were courteous and professional in their approach and effective in communication. The work was done in time. The car was cleaned by the time I collected it.
27 December 2025
Very satisfied, Craig was very helpful and polite. I had clear umderdtanding of what to expect and all queries responded promptly. I left the centre feeling very happy. The car delivery surprise gesture took me by surprise, was very elated.
26 December 2025
Slightly disappointed I wasn't told beforehand my car would take most of the day. Having booked a time slot I expected my car to be going in at that time for the work to start.
25 December 2025
Great service, everything was smooth. Stacey told me everything about process. Thank You
23 December 2025
Olivia explained everything perfectly and was so friendly. Great experience
22 December 2025
Olivia delt with myself and the process with the vehicle and the recall. She is always professional, enthusiastic and well informed with the processes involved when looking after the vehicles.
22 December 2025
Very helpful and professional Kept me updated and I felt like a valued customer
21 December 2025
I was texted not called in the middle of my working day with a laundry list of things apparently wrong with my car and the extortionate cost to repair it. The distress this caused me while at work was very concerning.
21 December 2025
Many thanks to the service team and especially Stacey
21 December 2025
Very good all round
17 December 2025
recall on a 23 year old car which was treated as though the car was brand new
16 December 2025
I was sent a video of the results of the vehicle health check and then a follow up call to determine if I wanted to go ahead with additional work.
16 December 2025
My car and it's servicing requirements have been dealt with by Olivia Graham, and I can say she is an absolute credit to BMW Stratstones in Doncaster. She's a perfect example of the type of person a customer would like to deal with.
16 December 2025
Kept me informed
16 December 2025
The service staff dealt with my problem quickly and efficiently within 1hour while I waited.
16 December 2025
Good when I have just had rear spoiler re fitted
14 December 2025
Great service, issue was identified and rectified.
13 December 2025
Tom Ruff was superb from start to finish complete integrity and transparency as was his manager Michael every phone call returned everything promised was done great knowledge of the vehicle and all delivered with excellent interpersonal skills
13 December 2025
The service was completed well
11 December 2025
Everyone was helpful,quite a wait for car to be cleaned
10 December 2025
Work completed on time, sunroof seal replaced but roof now leaking.
09 December 2025
all set up ready before arrival - 5 minutes later on my way with a loan car on my return 5 minuets later on my home
09 December 2025
I have confidence that paying that little more gives me the best service,
09 December 2025
Completely satisfied. The service was carried out to a high standard
09 December 2025
Efficient, friendly and helpful staff.
08 December 2025
The car develops a fault every 1-2 months and this has continued and is currently continuing after 14 months of ownershi
08 December 2025
Service. carried out to ou satisfaction
08 December 2025
The staff are very friendly from the lady who greets you to the ladies behind the service desk.
08 December 2025
Very
07 December 2025
Easy to book in, liked on-line check in much more efficient, staff all pleasant, kept me updated along the way and work completed to my satisfaction
06 December 2025
Excellent service
06 December 2025
The work was completed to a very high standard and all the staff I engaged with were very helpful and professional.
04 December 2025
Problem was solved in the end but shouldn't have been a problem to start with, i understand accidents happen but to be accused of doing it ourselves was ridiculous.
03 December 2025
The service was conducted quickly and efficiently
03 December 2025
Stacey, provided estimations for the completion of the work, which were adhered to I was able to assess work completed on my vehicle on line which added to a overall positive experience with Stratstone.
02 December 2025
Staff were friendly and attentive
02 December 2025
Stacey was very professional and personable and took me through the process really well
01 December 2025
See above
01 December 2025
Staff were very friendly and helpful, I was a bit anxious going in as I'd never been there before but was soon put at ease by Olivia
01 December 2025
Excellent service
01 December 2025
Olivia took care of me on arrival and throughout the process kept me informed and up to date. Her enthusiasm for the brand was clear and her customer service was excellent. Thanks very much Olivia, really appreciate your hospitality.
01 December 2025
The service and additional work was completed within the time frame given. The staff on reception was good.
29 November 2025
Because they were so professional and helpful.
29 November 2025
Welcoming, smiling, swift service
27 November 2025
Quickly resolved. No long waiting times. Really easy to book in and keep up to date on progress of service.
27 November 2025
The manager was very welcoming and offered solutions to any questions raised. We were made to feel important and collecting the car was a great experience.
25 November 2025
Efficient and quick
24 November 2025
Our query was resolved to our satisfaction.
24 November 2025
Good comms
24 November 2025
Great team - very helpful, kept me informed throughout the day
24 November 2025
They washed and vacuumed the car which I find a nice touch
23 November 2025
Never an issue and smooth.
23 November 2025
everything was perfect couldn't ask for any more
23 November 2025
Booked in for MOT - enquired about recall item - this was available so added to planned work - also MOT check advisory on unusual wear identified fix completed within the visit - very happy with the communication and service
22 November 2025
The lady dealing with me was very pleasant and explained the process when I arrived
22 November 2025
Work completed, kept updated on progress and Stacey was very caring and curteous through out.
22 November 2025
Very quick job done
22 November 2025
Quick and efficient
21 November 2025
The staff kept you in the loop every step of the way
20 November 2025
A very confusing conversation. Luckily I have a good understanding of motor vehicles and knew that what was being relayed was at best none sense and at worse an attempt to squeeze a few more hard earned pounds of my pocket.
19 November 2025
Job carried out. No issues really
18 November 2025
Satisfied
17 November 2025
Guy was really helpful & had brilliant customer service.
17 November 2025
Kept me updated
17 November 2025
Very friendly & courteous
16 November 2025
Didn't like the in store screen based log in system. I simply wanted to hand over my keys to the assistant. However I was asked to go through an unnecessary and convoluted check in procedure during which BMW were trying to sell me other services.
14 November 2025
Olivia was very good although you have not repaired it Olivia was excellent and looked after me very well and kept me informed of progress
13 November 2025
Excellent after sales support.
12 November 2025
Every staff member was helpful and nothing was to much trouble when they were in contact with me
12 November 2025
Great and helpful staff, called and updated, offered services and made the whole process super smooth
10 November 2025
Good sales team and service team at present, and front desk
10 November 2025
Everything was delivered as promised
10 November 2025
great service, friendly and attentive
09 November 2025
Good service
08 November 2025
Blown up my engine & gave us a false health check report
FIND Stratstone Doncaster BMW
Address
- Wheatley Hall Road, Doncaster, South Yorkshire, DN2 4SR
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0130 271 3541
Doncaster as well as surrounding areas including Scunthorpe, Rotherham, Barnsley and Pontefract
Address
- Wheatley Hall Road, Doncaster, South Yorkshire, DN2 4SR
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0130 271 3024
Doncaster as well as surrounding areas including Scunthorpe, Rotherham, Barnsley and Pontefract
Address
- Wheatley Hall Road, Doncaster, South Yorkshire, DN2 4SR
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0130 271 3024
Doncaster as well as surrounding areas including Scunthorpe, Rotherham, Barnsley and Pontefract
01 February 2026
Every time I go in the staff are welcoming and friendly,they are very professional. ARGIN the sales man who I always deal with is excellent and answers all my questions .