OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
274 ratings and 201 comments received in the last 90 days.
03 June 2026
Tom Ruff was very welcoming, he got us the exact car we wanted, and kept us well informed during the process from start to finish. He did a fantastic hand over, explaining everything to us.
02 June 2026
We recently bought a BMW 120 M Sport and had a fantastic experience. Neil, Sam and Roxanne were friendly, knowledgeable and supportive throughout. The process was smooth, pressure-free and family-friendly. We highly recommend this dealership
28 May 2026
Really helpful friendly and knowledgeable. Everyone in the dealership went out of their way to make us feel welcome and looked after us.
23 May 2026
Responsive and clear at all times, constant clarification and updates meant everything went smoothly
22 May 2026
Very pleased with experience, Arjuin Singh was very professional in his job of supplying us with our new BMW. It has been a pleasure from start to finish with the dealership.
19 May 2026
Neil was very helpful throughout the process and very friendly
17 May 2026
Delays in delivery soured the experience slightly. Also, I was promised a written confirmation of a free first service, which has not been forthcoming.
16 May 2026
The service we recieved from the point of walking through the door was amazing efficient and professional.
15 May 2026
Very satisfied
05 May 2026
My experience with Stratstone Doncaster was outstanding. Jamie made the whole buying process smooth and enjoyable, guiding me from start to finish with professionalism and genuine care. I couldn't be happier with the service I received.
03 May 2026
The sakes person did everything to support with my new car, its a shame the BMW finance cant be as good as Stratstone sales team
30 April 2026
Very satisfied
30 April 2026
The process was flawless from start to end
29 April 2026
Polite and listened to what I wanted and could afford.
26 April 2026
The sales people especially Martin and Michael went above and beyond to make my buying experience the best one of all of the purchases I've made in my life and if I ever buy another car I won't hesitate I'll be right back there again Anne
22 April 2026
I could not fault the salesman or the full experience with the garage. However the only reason I did not give 5 stars is because I bought a brand new car and the first thing I had to do is drive to the petrol station to fill up so I could get home.
21 April 2026
Martin, simply the best.
19 April 2026
Great service, really friendly and quick at responding to questions.
03 April 2026
Everything was perfect
02 April 2026
Sara and Arj did a great job in the E2E journey of the sale. They worked together very effectively to ensure our needs were fulfilled.
02 April 2026
Excellent service, very honest and friendly, Martin kept me updated throughout the process and i was extremely happy with the whole experience, this was my fifth car from this dealership, the standard of customer care is outstanding. Brilliant,5stars
02 April 2026
Amazing service throughout.
02 April 2026
All went well according to my wishes. Arjuin Singh was most helpful in creating and delivering just what I wanted.
02 April 2026
We have dealt with Stratstone BMW for many years and always have a good experience with the team.
31 March 2026
Issues relating to the registration of the vehicle made the process truncated. I appreciate this was beyond the control of the dealership but the communication could have been better
30 March 2026
Very well looked after, quick and efficient service
29 March 2026
Lots to complete but everything went smoothly
25 March 2026
Second car I've purchased off Martin wouldn't use anyone else
24 March 2026
Purchasing the car was a very pleasurable experience with first class service from Neil Earl
23 March 2026
Very happy! Hamad was really friendly, and knew exactly what i wanted and communicated really well throughout.
16 March 2026
Everything went smoothly from start to finish Delivery was on time the sales team kept me informed at every stage
12 March 2026
The process felt very smooth, Hamad was very supportive and patient and talked me through it, every step of the way. The communication from everyone at BMW was great and I felt informed and looked after.
06 June 2026
Great service and very pleasant advisor
06 June 2026
Really great service
06 June 2026
No fuss dropped car off booked car in then BMw rang me to tell me it was ready
06 June 2026
Always a good service complimentary valet underwhelming
06 June 2026
Excellent service from all at Stratstone Doncastet
05 June 2026
Excellent service
04 June 2026
Everything sorted on yime
04 June 2026
Doncaster Bmw always deliver me excellent service.. keeping me well informed all the way through my visit .. I like to give Stacey 10 out 10 for all her help throughout.
04 June 2026
Friendly, helpful staff who gave good advice
04 June 2026
They fixed my car!
04 June 2026
It was very quick
03 June 2026
Good customer service and good hospitalty.
02 June 2026
Excellent customer service - thank you!
01 June 2026
Was asked to pay £40 to have the car picked up from home Was left waiting 40 minutes when I arrived to pick it up Car was supposed to have been washed was covered in water marks and areas not even washed
01 June 2026
Great communication throughout, especially when liaising regarding the additional works
31 May 2026
Very helpful staff. Had collection and delivery on vehicle repair, was kept up to date and allowed use of another vehicle to be able to commute to work when it had to be kept in another day.
31 May 2026
Lewis at Mini where my car was oursourced for the recall was excellent, dealt with minor issues efficiently and was extremely helpful and professional.
30 May 2026
Very friendly and professional
29 May 2026
Great reception on arrival. Excellent help from Olivia, who kindly kept us up-to-date on the service being carried out.
29 May 2026
Pleasant and welcoming staff.
28 May 2026
Had brand new discs and pads done all way round and one set of had accidentally been put in wrong way round which I could of easily sorted but they proceeded to MOT and fail it as a major and then tell me it's £180 to literally switch pads around!
28 May 2026
First class service
27 May 2026
Very satisfied. The girls are brilliant
27 May 2026
Very well look after no hassle working round freely witch I like,
27 May 2026
Fantastic customer support and customer service very helpful and I felt welcomed, I would highly recommend you to my friends and family.
27 May 2026
Efficient and great service by the team at Stratstone Doncaster.
27 May 2026
Quick and easy to book car in dropped in then off to work
27 May 2026
Well treated and good communication
26 May 2026
Brilliant! Completely satisfied and they called when it was completed as I requested.
24 May 2026
I was updated with developments and subsequently informed in detail the wok that was required and the importance of completing it. I was also impressed by the timelessness of the work completed as promised. It was a positive experience.
24 May 2026
All staff were really helpful and polite
23 May 2026
Great servie by stacey exstremly professional
22 May 2026
Top Friendly service,
21 May 2026
Helpful welcoming staff , kept me well updated and ran pretty much to time.
21 May 2026
I came in for some warranty work at Stratstone and Olivia was service advisor I dealt with and she was incredible. She did an amazing job keeping me upto date on the works and she was even able to figure out the best outcome for me at the end.
20 May 2026
Top notch
20 May 2026
Olivia Graham Was very helpful. I will be booking in shortly via email with her for more work done to the vehicle.
19 May 2026
Everything was as it should be and reception was great and the staff were great
19 May 2026
Friendly and helpful service
19 May 2026
Very helpful, pleasant experience.
19 May 2026
Friendly welcome. Speedy processing and getting me out in the courtesy car.
18 May 2026
Olivia at Doncaster was excellent and deserved ( as did the rest of the staff at Doncaster)
18 May 2026
The service appointment was kept to the agreed time line. Good 2 way communication throughout.
18 May 2026
Everything was as promised...
17 May 2026
Very helpful, nothing was to much trouble. Jemma Jordan handled everything very professionally. Great job
17 May 2026
Customer service excellent
17 May 2026
StaceyCrayden was fantastic
16 May 2026
My enquiry was dealt with efficiently. Everyone I dealt with was helpful, friendly and professional.
15 May 2026
Work carried out on time & as expected.
15 May 2026
Louisa went above and beyond to help me with my warranty situation.
15 May 2026
I'm still waiting from Monday for Olivia to contact me as asked by Ben customer service - it's now Friday still waiting
15 May 2026
Always a lovely greeting by the staff. Premises especially clean and bright. Special thanks to Olivia for making our visit so pleasant and trouble free - well done Olivia, hope to maybe deal with you again.
13 May 2026
Probably the worst service I've had from BMW I've had so far, tried to over charge me on inflated prices for a simple problem on my car so I had to take it elsewhere. Didn't get the complimentary clean that I requested when I booked my service
13 May 2026
Great customer service. Everything explained well and kept upto date with what was being done
13 May 2026
Olivia looked after me faultlessly at BMW Doncaster. She is a credit to the company. Everything went seamlessly and the process was so efficient.
12 May 2026
Excellent customer service. Went above expectations to enable return of car as quickly as possible.
08 May 2026
Very friendly staff
07 May 2026
Very smooth process
06 May 2026
X4M is just over a year old and needed a forced re-gen due to carbon build up. Having paid £64K for this vehicle and been advised that this is not covered under warranty and would result in a bill for £333 is disgraceful. Never had an issue with merc
06 May 2026
I was kept fully informed and a loan car was provided promptly
06 May 2026
Courteous, work carried out on time
06 May 2026
Natalie was easy to communicate with, tentative and such a pleasure to deal with. However, your switch to " gimmickery " ( ie , book in with mobile phone or app isn't very warm and removes the human touch)
05 May 2026
The young lady in the MOT/Servicing dept., was exceptional and professional.
05 May 2026
Happy with the communications and the customer service provided
04 May 2026
Always friendly and helpful.
04 May 2026
Sorted out an annoying rattle which I have had since new. I was expecting to collect after service without finding rattle,. Extremely pleased to find all diagnosed and repair sorted. Thanks for restoring my faith in garages
04 May 2026
i been there i bought my car for 9 months and now they asking for £500 for change the battery, i bought my car from bmw and price was higher than market, they saying is not included in warranty and i understand but after 9 months battery is down
02 May 2026
Everything sorted efficiently
29 April 2026
Amazing service- from start to finish No matter what happens, you feel safe and confident that they will help if needed.
28 April 2026
Stacey was courteous, professional and knowledgable.
28 April 2026
Great customer service
28 April 2026
Faultless service.
27 April 2026
Brill service with video
27 April 2026
Very good service provided. Stacey kept me informed of progress and was spot on with her estimate of timing - 2 hours.
25 April 2026
They had ordered the incorrect part.
25 April 2026
Nice environment, happy helpful people on reception, I did not have time to sit down, service was available and sort within minutes, thank you Olivia, kept me informed with all what was happening.
24 April 2026
I would highly recommend BMW based on the quality of service, clear communication and professional handling of my vehicle. The experience gave me confidence in the brand and the centre
23 April 2026
First class service . No problems whatsoever
22 April 2026
Good service, very pleasant staff.
22 April 2026
The work took longer than expected but the team were very accommodating in giving me a fleet vehicle to use until the work was completed on my car. Extremely helpful
22 April 2026
The lady I dealt with in Dincsdtercwas brilliant,
22 April 2026
A super smooth experience.good communication from staff and I was kept updated on any issues that came up. Really pleased.
21 April 2026
Great service from the service dept.
21 April 2026
Allways satisfied when coming to BMW
21 April 2026
Faultless service
21 April 2026
I am shocked and very angry at my recent experience with Stratstone bmw Doncaster, and I want answers to why bmw told me that my vehicle needed £1900 worth of work and it didn't!!! I would like a call to discuss this
21 April 2026
Staff were friendly and attentive, efficient service and good communication
20 April 2026
Great communication and lovely to deal with, everyone so polite weather it be on the phone or in person
20 April 2026
Fast and reliable
20 April 2026
Attention to details
20 April 2026
Excellent service
19 April 2026
Very satisfied. Jemma was lovely and very helpful
19 April 2026
Always look after by Natalie Noonan
18 April 2026
Car picked up and returned earlier than expected. All works completed. Car valeted spotless very impressed.
16 April 2026
Olivia was very pleasant and professional and kept me up to date with progress throughout.
16 April 2026
Very happy with the service
16 April 2026
Good job and fixed a puncture too
15 April 2026
Very pleased with all the service I received. Whole experience was very enjoyable.
15 April 2026
When I first bought the car and had it serviced they used to hoover the interior but the last two times they haven't even though I asked them to do so
13 April 2026
Really helpful and friendly, received a phone call explaining what was need with price breakdown
13 April 2026
Incredibly efficient, helpful and knowledgable staff. A credit to Stratstone BMW.
13 April 2026
Good customer service throughout Polite and friendly
13 April 2026
Good service staff very helpful
12 April 2026
Well i got asked if i wanted inside out clean and didnt get one they left all mess from pollen filter on floor of the passenger side and charged me for screen wash and left the bottle inside my car i dont think il be coming back again!
12 April 2026
Olivia who I dealt with was everything you'd want as a customer - polite, knowledgable and extremely helpful. Couldn't have asked for better service.
10 April 2026
Olivia Graham was unbelievably helpful and she did everything she could to make sure I was sorted. She organised everything and made the process really simple, quick and easy
09 April 2026
Really helpful guys at Stratstone, the problem the car went in for was not rectified though
08 April 2026
Louise was very helpful and all the staff I met very welcoming.
08 April 2026
I had a problem with my car and they got the car in straight away to diagnose the fault with no hassle great service.
07 April 2026
Excellent as ever
07 April 2026
did what they said would do, Reception very good on arrival. Stacey was very helpful when I tele for progress on my car, she was ready when I called to collect the car and escorted me to the location of car
04 April 2026
Quick obliging service. Pleasant staff. Sorted a while you wait appointment for me.
04 April 2026
Very efficient and friendly service, Luisa from service was very helpful and kept me updated all the time.
03 April 2026
Olivia in the service department was professional, courteous and charismatic.
02 April 2026
The staff were brilliant and made sure my car was serviced quickly and efficiently, great service
02 April 2026
Stacey was professional friendly and polite throughout. I felt I was treated respectfully and I came away feeling like a valued customer. This level of service is hard to combine nowadays thank you.
01 April 2026
I received the service I would expect to receive
01 April 2026
The recall task was completed in short order and photographic evidence was provided to satisfy my request.
01 April 2026
fantastic service from start to finish great communication
01 April 2026
Every time I visit for my service I'm looked after by the ladies of the team all are very knowledgeable and very friendly. Thank you Olivia,Louisa,Stacey and Nat. Well done team
31 March 2026
All to plan and no issues.
31 March 2026
Friendly staff, good service, decent valet.
31 March 2026
Very pleasant and polite staff.
30 March 2026
Good professional customer service
30 March 2026
Excellent service
30 March 2026
Staff pleasant and efficient. Work done as planned.
30 March 2026
The staff at BMW are amazing Louise couldn't do enough for me and even sent me home in a courtesy car when mine wasn't ready and then delivered my car the next day Natalie was a big help too
29 March 2026
Great service
29 March 2026
Friendly
29 March 2026
Olivia went over and above with her customer service.
28 March 2026
Through the process I was kept promptly updated and the whole exper Felt very smooth.
28 March 2026
Excellent serivce , very friendly professional team.
28 March 2026
Prompt recall service done.
27 March 2026
Excellent service from Louisa from start to finish
27 March 2026
Very friendly and accommodation my ask for a quiet place to work.
27 March 2026
Great communication
26 March 2026
fixed lock issue
25 March 2026
Everything was spot on no complications and everything was informed in an understandable way
25 March 2026
Very courteous staff
25 March 2026
Prompt service and good communication regards to the progress.
25 March 2026
Fast, friendly and professional, couldn't ask for more
24 March 2026
Recall done very quickly and efficiently
24 March 2026
Excellent customer service
23 March 2026
Smooth experience from start to finish
23 March 2026
Always helpful and ready to explain anything.
23 March 2026
quick and easy
21 March 2026
Amazing service as always
21 March 2026
We needed help with a minor problem at shirt notice and appreciated their help the same day.
19 March 2026
Senior sales representatives was awesome with my issues with my car
19 March 2026
Professionally done Courteous staff Pleasant showroom.
19 March 2026
Polite and friendly service
18 March 2026
Excellent service
18 March 2026
I arrived at the centre 10 minutes early to be greeted by the 'receptionist/front of house', after checking me in she showed me to the waiting area and offered to make me a drink. After only a few minutes a lady ( Natalie, i think ) came over to me
18 March 2026
A very good service carried out on my BMW everything carried out very efficiently
18 March 2026
Friendly, helpful staff and completing the work requested.
17 March 2026
Great service. Waited a while for a wheel tho
17 March 2026
As a pop in customer without a booking staff were accommodating and seen straight away. Good customer service and felt heard and work planned within 24 hrs due to part being ordered. Staff were calm and understood all the needs.
16 March 2026
They looked after me while I waited. Somewhere to work and free coffee
16 March 2026
From Olivia booking the service to Olivia handing over the keys the experience was excellent. Well done Olivia.
16 March 2026
Great service
15 March 2026
Always get a good service at Doncaster BMW
15 March 2026
Easy Friendly
15 March 2026
Very satisfied
15 March 2026
Super service as usual fast and efficient.
14 March 2026
Olivia Explained everything that needed doing for our service. She was very thorough and concise in her explanation. Any questions we had were answered with clarity.
14 March 2026
Perfect service as always
14 March 2026
Excellent service all round. Olivia was really helpful and considerate to my requirements.
12 March 2026
Service received was very good. Dealt with in a polite and friendly manner. The car was back with me within a couple of hours.
FIND Stratstone Doncaster BMW
Address
- Wheatley Hall Road, Doncaster, South Yorkshire, DN2 4SR
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0130 271 3541
Doncaster as well as surrounding areas including Scunthorpe, Rotherham, Barnsley and Pontefract
Address
- Wheatley Hall Road, Doncaster, South Yorkshire, DN2 4SR
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0130 271 3024
Doncaster as well as surrounding areas including Scunthorpe, Rotherham, Barnsley and Pontefract
Address
- Wheatley Hall Road, Doncaster, South Yorkshire, DN2 4SR
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0130 271 3024
Doncaster as well as surrounding areas including Scunthorpe, Rotherham, Barnsley and Pontefract
03 June 2026
Excellent service and very friendly and helpful.