OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
288 ratings and 212 comments received in the last 90 days.
03 April 2026
Everything was perfect
02 April 2026
Sara and Arj did a great job in the E2E journey of the sale. They worked together very effectively to ensure our needs were fulfilled.
02 April 2026
We have dealt with Stratstone BMW for many years and always have a good experience with the team.
02 April 2026
Amazing service throughout.
02 April 2026
Excellent service, very honest and friendly, Martin kept me updated throughout the process and i was extremely happy with the whole experience, this was my fifth car from this dealership, the standard of customer care is outstanding. Brilliant,5stars
02 April 2026
All went well according to my wishes. Arjuin Singh was most helpful in creating and delivering just what I wanted.
31 March 2026
Issues relating to the registration of the vehicle made the process truncated. I appreciate this was beyond the control of the dealership but the communication could have been better
30 March 2026
Very well looked after, quick and efficient service
29 March 2026
Lots to complete but everything went smoothly
25 March 2026
Second car I've purchased off Martin wouldn't use anyone else
24 March 2026
Purchasing the car was a very pleasurable experience with first class service from Neil Earl
23 March 2026
Very happy! Hamad was really friendly, and knew exactly what i wanted and communicated really well throughout.
16 March 2026
Everything went smoothly from start to finish Delivery was on time the sales team kept me informed at every stage
12 March 2026
The process felt very smooth, Hamad was very supportive and patient and talked me through it, every step of the way. The communication from everyone at BMW was great and I felt informed and looked after.
11 March 2026
Amazing service from start to finish, the customer care was spot on.
09 March 2026
Decent service overall, but attention to detail on vehicle prep was lacking a little.
09 March 2026
Martin was informative and friendly.
08 March 2026
Jade Hudson was very helpful and went out of her way to explain and to guide me through the process.
06 March 2026
We did part exchange at Doncaster BMW stratstone . We were both really happy with deal our sales man Neil Earl was very helpful couldn't do enough for us we would highly recommend BMW stratstone Doncaster and will be definitely returning.
04 March 2026
Very happy with my experience . Jamie was extremely helpful and understanding of how much technology i could cope with
04 March 2026
Everyone involved in the sale & car presentation were amazing we'll done bmw
03 March 2026
A friendly welcoming atmosphere and the 'new' layout works very well
02 March 2026
Arjuin was helpful in explaining technicalities. He was patient on the test drive.
28 February 2026
Martin was very helpful with everything, kept us up to date at all time.
28 February 2026
Excellent service from all staff throughout the purchase. I was always dealt with in a very courteous and efficient manner.
03 February 2026
Car salesman was absolutely brilliant went over and above pleasing us I would recommend him,very nice man polite and accommodating.
02 February 2026
Great service and friendly efficient staff
01 February 2026
Every time I go in the staff are welcoming and friendly,they are very professional. ARGIN the sales man who I always deal with is excellent and answers all my questions .
30 January 2026
Was very happy with how Mr Singh conducted the sale when I purchased my new BMW X3.
29 January 2026
Friendly and knowledgeable sales staff
29 January 2026
Jade was honestly class from start to finish!!! She couldn't do enough for me, understood what I wanted from scratch and came away with my dream car and hospitality was unreal from herself. Can't thank her enough
28 January 2026
Very happy with handover.
28 January 2026
Staff very professional from the reception to the completion of sale
19 April 2026
Always look after by Natalie Noonan
19 April 2026
Very satisfied. Jemma was lovely and very helpful
18 April 2026
Car picked up and returned earlier than expected. All works completed. Car valeted spotless very impressed.
16 April 2026
Good job and fixed a puncture too
16 April 2026
Olivia was very pleasant and professional and kept me up to date with progress throughout.
16 April 2026
Very happy with the service
15 April 2026
When I first bought the car and had it serviced they used to hoover the interior but the last two times they haven't even though I asked them to do so
15 April 2026
Very pleased with all the service I received. Whole experience was very enjoyable.
13 April 2026
Good customer service throughout Polite and friendly
13 April 2026
Incredibly efficient, helpful and knowledgable staff. A credit to Stratstone BMW.
13 April 2026
Good service staff very helpful
13 April 2026
Really helpful and friendly, received a phone call explaining what was need with price breakdown
12 April 2026
Well i got asked if i wanted inside out clean and didnt get one they left all mess from pollen filter on floor of the passenger side and charged me for screen wash and left the bottle inside my car i dont think il be coming back again!
12 April 2026
Olivia who I dealt with was everything you'd want as a customer - polite, knowledgable and extremely helpful. Couldn't have asked for better service.
10 April 2026
Olivia Graham was unbelievably helpful and she did everything she could to make sure I was sorted. She organised everything and made the process really simple, quick and easy
09 April 2026
Really helpful guys at Stratstone, the problem the car went in for was not rectified though
08 April 2026
I had a problem with my car and they got the car in straight away to diagnose the fault with no hassle great service.
08 April 2026
Louise was very helpful and all the staff I met very welcoming.
07 April 2026
did what they said would do, Reception very good on arrival. Stacey was very helpful when I tele for progress on my car, she was ready when I called to collect the car and escorted me to the location of car
07 April 2026
Excellent as ever
04 April 2026
Quick obliging service. Pleasant staff. Sorted a while you wait appointment for me.
04 April 2026
Very efficient and friendly service, Luisa from service was very helpful and kept me updated all the time.
03 April 2026
Olivia in the service department was professional, courteous and charismatic.
02 April 2026
The staff were brilliant and made sure my car was serviced quickly and efficiently, great service
02 April 2026
Stacey was professional friendly and polite throughout. I felt I was treated respectfully and I came away feeling like a valued customer. This level of service is hard to combine nowadays thank you.
01 April 2026
fantastic service from start to finish great communication
01 April 2026
The recall task was completed in short order and photographic evidence was provided to satisfy my request.
01 April 2026
Every time I visit for my service I'm looked after by the ladies of the team all are very knowledgeable and very friendly. Thank you Olivia,Louisa,Stacey and Nat. Well done team
01 April 2026
I received the service I would expect to receive
31 March 2026
Very pleasant and polite staff.
31 March 2026
All to plan and no issues.
31 March 2026
Friendly staff, good service, decent valet.
30 March 2026
Excellent service
30 March 2026
Good professional customer service
30 March 2026
The staff at BMW are amazing Louise couldn't do enough for me and even sent me home in a courtesy car when mine wasn't ready and then delivered my car the next day Natalie was a big help too
30 March 2026
Staff pleasant and efficient. Work done as planned.
29 March 2026
Friendly
29 March 2026
Great service
29 March 2026
Olivia went over and above with her customer service.
28 March 2026
Prompt recall service done.
28 March 2026
Through the process I was kept promptly updated and the whole exper Felt very smooth.
28 March 2026
Excellent serivce , very friendly professional team.
27 March 2026
Very friendly and accommodation my ask for a quiet place to work.
27 March 2026
Excellent service from Louisa from start to finish
27 March 2026
Great communication
26 March 2026
fixed lock issue
25 March 2026
Prompt service and good communication regards to the progress.
25 March 2026
Very courteous staff
25 March 2026
Everything was spot on no complications and everything was informed in an understandable way
25 March 2026
Fast, friendly and professional, couldn't ask for more
24 March 2026
Recall done very quickly and efficiently
24 March 2026
Excellent customer service
23 March 2026
Always helpful and ready to explain anything.
23 March 2026
Smooth experience from start to finish
23 March 2026
quick and easy
21 March 2026
Amazing service as always
21 March 2026
We needed help with a minor problem at shirt notice and appreciated their help the same day.
19 March 2026
Polite and friendly service
19 March 2026
Professionally done Courteous staff Pleasant showroom.
19 March 2026
Senior sales representatives was awesome with my issues with my car
18 March 2026
Friendly, helpful staff and completing the work requested.
18 March 2026
A very good service carried out on my BMW everything carried out very efficiently
18 March 2026
I arrived at the centre 10 minutes early to be greeted by the 'receptionist/front of house', after checking me in she showed me to the waiting area and offered to make me a drink. After only a few minutes a lady ( Natalie, i think ) came over to me
18 March 2026
Excellent service
17 March 2026
Great service. Waited a while for a wheel tho
17 March 2026
As a pop in customer without a booking staff were accommodating and seen straight away. Good customer service and felt heard and work planned within 24 hrs due to part being ordered. Staff were calm and understood all the needs.
16 March 2026
Great service
16 March 2026
They looked after me while I waited. Somewhere to work and free coffee
16 March 2026
From Olivia booking the service to Olivia handing over the keys the experience was excellent. Well done Olivia.
15 March 2026
Easy Friendly
15 March 2026
Always get a good service at Doncaster BMW
15 March 2026
Super service as usual fast and efficient.
15 March 2026
Very satisfied
14 March 2026
Perfect service as always
14 March 2026
Excellent service all round. Olivia was really helpful and considerate to my requirements.
14 March 2026
Olivia Explained everything that needed doing for our service. She was very thorough and concise in her explanation. Any questions we had were answered with clarity.
12 March 2026
Service received was very good. Dealt with in a polite and friendly manner. The car was back with me within a couple of hours.
11 March 2026
The service department was great, Extremely disappointed with the quality of the preparation of the vehicle's. Had the vehicle for less than a year and had to pay over £3000 in repairs cost which the warranty didn't cover. Crazy to myself.
11 March 2026
Everyone very polite and efficient very well looked after
09 March 2026
Changed my booking without any fuss and completed the service quickly
09 March 2026
Prompt reply's Quick turn around Courteous Professional
09 March 2026
Olivia was great. She was extremely polite and very efficient in getting things sorted. Car was ready exactly when she said it would be.
09 March 2026
friendliness of staff on arrival and booking in updated and quoted what work needed doing had vehicle ready when promised even though I changed to an earlier time on arrival
09 March 2026
Always an efficient professional service. Natalie Noonan always provides us with an efficient and professional service and she is an asset to Stratstone Doncaster and BMW.
08 March 2026
Quick response and efficient service.
08 March 2026
As always very proficient
08 March 2026
The customer service was fantastic
08 March 2026
Work carried out to a great standard and returned on time.
07 March 2026
Efficient and polite service
07 March 2026
Very satisfied. Excellent and courteous service during my visit and everything completed in time without delay.
04 March 2026
Quick service, kept up to date with progress regularly, friendly staff
04 March 2026
Very good communication between the service team and me
04 March 2026
because service is always good
04 March 2026
friendly, helpful, attentive, everything explained clearly
04 March 2026
The best service centre in the country!!!
04 March 2026
Professional service
02 March 2026
As we weren't booked in the team looked after us extremely well and diagnosed the issue without any trouble or cost
02 March 2026
Price promise
01 March 2026
When i dropped the car off for the service the young Lady that I spoke to was very helpfull as I tried to use your key drop off procedure to log my car in. I also spoke to a Lady in the Service Department who walked me through the work to be done.
01 March 2026
Work done and on time
26 February 2026
The gentleman in the workshop got me in very quickly and also Stacey was very helpful and tried to make things easier for me by giving me other options
26 February 2026
Very efficient and kept me updated
26 February 2026
Staff were polite and helpful
26 February 2026
Easy / simple and very efficient along with very friendly & caring service adviser. Olivia was great, went over & beyond and was very impressed with her.
25 February 2026
Great service,the lady was brilliant and sorted everything out
25 February 2026
Miscommunication around waiting appointment times.
24 February 2026
I'm happy with the service at bmw.
24 February 2026
I was greeted on arrival, looked after throughout.
23 February 2026
Great! Friendly staff and a good service.
23 February 2026
The appointment process was straightforward and staff were very helpful. The work was carried out promptly and the staff were again very helpful and flexible with our requirements.
21 February 2026
Every step of the process was explained in detail.
21 February 2026
Very helpful staff
21 February 2026
The car asnt washed and vacuumed as requested as the key fob battery replacement was omitted. A slight blip on an otherwise excellent service.
20 February 2026
Work was done on time and easy to arrange booking
19 February 2026
Service was excellent, Olivia was outstanding & very helpful
19 February 2026
All the staff were wonderful and very professional.
18 February 2026
Always a pleasure to visit them but I'm not happy with the dash cam they fitted still waiting on a response from them
18 February 2026
Vehicle Health Check carried out in conjunction with MOT highlighted issues to address in the future.
18 February 2026
I had to call several times to be able to get the appointment in the first instance as the call back that was promised never happened. Asked if I wanted car washing, yes please, it was dirty when I got it back. Promised a call back never received it
17 February 2026
The lady dealing with me was very helpful
17 February 2026
Booking was easy, Stacey on service desk was really helpful, understanding and professional, keeping me updated until collecting my car. I felt valued as a BMW customer and received excellent value for money considering main dealer service pricing
17 February 2026
Great customer service
15 February 2026
I waited while my car was serviced. The staff were all very friendly and attentive and offered me coffees. The car was washed for me and the mechanic answered my question about how to charge a battery on an X3. Absolutely faultless service.
15 February 2026
Very curtious young lady who looked after me
15 February 2026
Everything went according to plan very efficiently
15 February 2026
Great communication and use of an office to work in.
14 February 2026
Everything was explained before and during the work the lady on service desk was knowledgeable and was a pleasure to talk to
14 February 2026
Very helpful
14 February 2026
Very friendly and polite and very quick too
12 February 2026
Very polite all the time excellent service
12 February 2026
efficient service
12 February 2026
The customer service at the reception desk was outstanding. I received a warm beverage while waiting for my vehicle service to be completed. The staff was attentive, ensuring my comfort by regularly offering refills of my tea.
11 February 2026
Great customer service
11 February 2026
Olivia was great. She kept me updated throughout the process.
11 February 2026
Excellent service
11 February 2026
Friendly service provided and works carried out was done in a timely manner.
11 February 2026
Excellent service throughout
10 February 2026
All aspects of the work were explained clearly and completed in a timely manner.
10 February 2026
I'm extremely unsatisfied due to being told one price for the cost to then have a invoice come through with a totally different amount on also on the said invoice it states that was what was supposed to be done hasn't and I've not been notified
10 February 2026
Warm welcome from the lady on reception on arrival and Service Representative was very friendly, polite, helpful and she kept me informed of progress whilst I waited. Really nice and pleasant customer experience.
10 February 2026
Olivia explained everything got car in and ordered parts for it to go back and be sorted
10 February 2026
Everything was done correctly and my adviser Louisa was very pleasant and helpful.
09 February 2026
Car went in for Air Condition re- gassing, health check revealed 2 further issues. One required a seal, the car was stripped down, the wrong seal was sent so the total time in for service was 27 hours!
07 February 2026
I got a very competitive price for the tyres. The work was done quickly. Stacey is a credit to the team.
07 February 2026
Polite staff welcoming kept me informed throughout
07 February 2026
BMW Doncaster always do their very best for me.
06 February 2026
As always treated with respect and professional
05 February 2026
Stacey was excellent from start to finish from booking my car in for it's 1st service to contacting me for collection , also sorting out a minor bodywork job which has been carried out by Daryl to a fantastic standard many thanks to both !
04 February 2026
Prompt efficient service on drop off and from reception and pick up.
03 February 2026
Gave me an appointment quickly, had the parts ordered and repaired my car the next day. Natalie was very professional and helpful.
03 February 2026
Olivia was brilliant throughout and the receptionist
03 February 2026
Natalie great as usual. Provided me a car, got me in quickly and fixed the issue. Replaced my vanos sensor and re alignment of the exhaust cam
03 February 2026
We were highly satisfied with the way Stacey performed. We called into the garage on Saturday 17.01.26 as two notifications appeared on the dashboard. Our car was not booked in and we were going away. Stacey managed to get it resolved.
03 February 2026
Staff were friendly and helpful and professional
03 February 2026
Brilliant customer service - very curious and informative. Very quick to deal with my service at BMW and flexible with options of collecting the car. Provided great feedback on work to be done following the MOT.
02 February 2026
All staff were attentive and pleasant. The show room was spotless. Luisa could not have been more helpful. 10 out of 10
02 February 2026
Luisa was very helpfull and professional.
02 February 2026
Very satisfying experience
02 February 2026
Knew coolant needed topping up but with it being booked in for service that week I left it as this would usually be checked during service. Collected the car only to discover this hadn't been done but had been checked off as ok on service paperwork.
01 February 2026
All round excellent service, great communications at all times
31 January 2026
Everyone was friendly, polite and professional. The member of staff that was dealing with the car she was so attentive - kept me informed what was happening with the car and timescales. One thing I'd like to note - it's very cold in the building
30 January 2026
Efficient service
30 January 2026
Easy and simple
29 January 2026
Slow reception service, workshop service first class
28 January 2026
Quick turn around, very helpful and friendly staff, one the the best bmw centres I've been to,
28 January 2026
Staff are nice. Though the issue wasn't resolved on the day.
28 January 2026
Mr Martin at Doncaster was available and helpful throughout. Starting with a clear car presentation before purchase, regular follow up calls, easy buying process and Salvaging all discrepancies, I felt well looked after. He was very professional.
28 January 2026
I had an issue wider than the safety recall, which was dealt with by the team. This was appreciated.
27 January 2026
Service carried out efficiently as requested. The staff were particularly helpful, in particular Natalie Noonan who was very professional and kept me informed of progress. Well done Natalie.
27 January 2026
Very pleased with all involved. All the staff and recipients all . Many thanks
27 January 2026
JUST A REALLY SMOOTH TRANSACTION FROM START TO FINISH, COMMUNICATION WAS TOP CLASS AND THE WORK CARRIED OUT WAS TO PERFECTION, AND TO TOP IT OFF, THE CAR WAS SPOTLESS WHEN I COLLECTED, THANK YOU TO THE VALET GUY :)
26 January 2026
Excellent service through out.
26 January 2026
First class service and excellent communication.
26 January 2026
No issues with the centre whatsoever.
26 January 2026
The centre were helpful & communicative throughout the whole process ensuring I was well informed along the way.
25 January 2026
Fantastic customer service with a smile. I had an admin problem woth regards to my account but this was sorted straight away at no detriment.
25 January 2026
Quickly attenbed to and explained what would be done
25 January 2026
Dedication by the team and particularly the service manager. Very satisfied that they got BMW to agree to 100% goodwill with my car being 6 weeks out of warranty.
FIND Stratstone Doncaster BMW
Address
- Wheatley Hall Road, Doncaster, South Yorkshire, DN2 4SR
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:10:00 - 16:00
Phone
- 0130 271 3541
Doncaster as well as surrounding areas including Scunthorpe, Rotherham, Barnsley and Pontefract
Address
- Wheatley Hall Road, Doncaster, South Yorkshire, DN2 4SR
Opening Hours
- Mon–Fri:09:00 - 18:00
- Sat:09:00 - 13:00
- Sun:CLOSED
Phone
- 0130 271 3024
Doncaster as well as surrounding areas including Scunthorpe, Rotherham, Barnsley and Pontefract
Address
- Wheatley Hall Road, Doncaster, South Yorkshire, DN2 4SR
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 0130 271 3024
Doncaster as well as surrounding areas including Scunthorpe, Rotherham, Barnsley and Pontefract
19 April 2026
Great service, really friendly and quick at responding to questions.