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ABOUT STRATSTONE DONCASTER.

Find out more about what we do and our team.

Meet the team

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Marc Potter

Head of Sales

Jamie Lovatt

Head of Fulfilment

Jamie Charlton

Service Leader

Justin Preece

Parts Leader

Mike Dawkins

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick and easy process, online booking and availability was great, the service agent Jennifer was super efficient and helpful. Best BMW dealer experience I have had for a very long time !

Service

Good customer service

Service

Was checked quite quickly and was informed to pick my car up

Service

So well looked after , to continue keeping us safe on the road ...

Service

Polite, courteous, friendly, informative and most of all, efficient and professional.

Service

Fixed the issue caused without any problems

Service

Excellent customer service.

Service

Overall staff are friendly and efficient!

Service

Nothing was to much trouble

Service

Everything was done and ready to collect just as requested

Service

Excellent service and have always been.

Service

As always my experience of Stratstone Doncaster was a positive one, with the work required being carried out on time and to a high standard.

Service

Met my needs promptly and appropriately

Service

See above, car runs better after this first service

Service

First time I have owned a BMW and I prefer to visit place where people have good experience/training with make of vehicle.

Service

great to deal with, especially dean Mellor, what an asset he is to your team , always very helpful and professional.

Service

Excellent customer service

Service

Very friendly and professional and was always kept up to date with the service progress

Service

Car service and MOT and Valet carried out spot on as usual

Service

As stated they pull out all the stops to get you going

Service

I was impressed with the staff on the frontdesk . It was as good as can be expected seeing as the showroom was being rebuilt and covid rules were in place. The service advisor Sarah was a very good staff member

Service

Excellent customer service and friendly helpful staff

Service

prompt & efficient service, Abby was particularly helpful.

Service

Fab??

Service

Great customer service

Service

Item was ready for collection. Subsequent visit you also obtained the required part same day ready for collection

Service

As above, a great service.

Service

Good communication and loved the clean car

Service

To start to finish everything was perfect

Service

Fantastic service. Extremely friendly, but naturally friendly - not false of forced, but sincere.

Service

All fixed very quickly and really accommodating considering COVID19 restrictions

Service

easy to arrange booking at a date and time that suited me

Service

everything happened as theysaid it would.

Service

Vehicle poorly washed after service.

Service

Doncaster is my dealership of choice. It is where I purchased my first BMW in 2003 and it continues to be my service provider on both our current vehicles.

Service

The staff were fantastic.

Service

Very helpful and feedback from my car.

Service

Timely service and kept updated throughout. Lovely clean car when picked up

Service

Excellent car servicing by the engineer... visual video received of my vehicle check and report

Service

The correct expectations were set regarding price and how long it would take.

Service

Good

Service

Everything completed

Service

Stratstone at Doncaster have always given me good and reliable service. I would always recommend them, they really try to give satisfaction. If there is anything does requires attention, you can rely on information and advice being given.

Service

Because of the quick service

Service

There is little space for parking of cars on site due to building work and on the day the whole outside area was covered in wet mud. Building machinery should have a separate access to the rear yard to prevent this. I appreciate it is difficult.

Service

Sarah, over the last couple of years has done above and beyond regards all aspects of service for my BMW !

Service

The e2e Process was efficient and thorough

Service

Booking in was easy the lady on phone was nice and even new my name wish is a nice touch the service manager spoke with me the night before to arrange my drop off time he was there on time met me with a smile and made me feel a valued customer.

Service

car was in for a recall notice, was easy to book in

Service

Excellent service.

Service

Good mechanical service, covid safe, plus made allowance for my disability

Service

It all went very well and staff very welcoming.

Service

Just a nice experience throughout my visit and the vehicle check video was a nice touch

Service

Pre booking confirmation call, everything happened as I expected and ETA's met.

Service

Break fluid was changed and I didn't even realise it was included in my EMAC deal

Service

Nothing was too much trouble.

Service

Did everything they said, great staff

Service

Because you collected my car from home I can sit and relax

Service

Very satisfied Great service and very professional Wonderful team in Doncaster

Service

did what they said they would do

Service

I live in Retford they sent a video and phone me when the car was ready

Service

Completely satisfied from start to finish, with special thanks to sales executive Luke Wilkinson who went out of his way to help me through the whole process.

Sales

My only concern was because of necessary precautions to coronavirus restrictions.

Sales

Everything was done online prior to collecting it Tom Ruff who I dealt with was very organized and had the car ready

Sales

Good experience all round.

Sales

Exceptional service from the salesperson Tom, all covid friendly. He sent me video of my chosen vehicle and everything was done online until pick up day. I will definitely use this centre again.

Sales

Considering the COVID issues it was very smooth

Sales

From first enquiry to taking delivery, I was kept up to date with progress and all promises made were delivered.

Sales

I have given this 5 stars as from start to finish it was a truly great experience. The service was brilliant from the first test drive all the way through to driving my new car off the forecourt.

Sales

Quick

Sales

The staff were extremely friendly and helpful.

Sales

Exceptional service provided by the Dealership.

Sales

The purchase and delivery were dealt with very professionally, and with the great courtesy expected from such a prestigious company.

Sales

considering the extremely difficult circumstances we're in quite a complicated process was made as easy as possible by the very efficient person I dealt with

Sales

A difficult period, but handled very well

Sales

Everything was spot on.

Sales

Quick handover and explanations given

Sales

Fast and efficient service

Sales

Salesman was very helpful, always got back to me ASAP if I had a question

Sales

COVID restrictions were applicable at all times

Sales

Great service and I walked out with the deal I wanted, Luke was great