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ABOUT STRATSTONE DONCASTER.

Find out more about what we do and our team.

Meet the team

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Marc Potter

Head of Sales

Jamie Lovatt

Head of Fulfilment

Jamie Charlton

Service Leader

Justin Preece

Parts Leader

Mike Dawkins

Financial Controller

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They delivered on everything they said they would and kept me informed throughout the process

Service

Great service from all colleagues all round

Service

Very satisfied, no problems.

Service

I was kept informed about the progress of work and when I picked up the vehicle it had been cleaned to a high standard

Service

Always find the staff pleasant and helpful and the staff also laugh at my daft jokes. Seriously I have no complaints. I've never received bad service.

Service

The staff were helpful and efficient. The showroom and waiting area are good.

Service

Friendly staff that are very helpful and importantly trustworthy with their appraisal of work that needs doing.

Service

An extremely helpful customer service lady (manager?)- don't know her name, but she couldn't do enough to help and could not be faulted. Very well done to her! The service itself was quick and efficient and the car was washed and cleaned.

Service

Everything done as it should be

Service

Very helpful & knowledgeable staff.

Service

Very well looked after

Service

Very friendly staff

Service

Very accommodating and very honest.

Service

Fast, friendly and hassle free.

Service

Service excellent

Service

My car came in not well and all the work was covered by bmw warranty

Service

Over all a gd friendly service

Service

Service excellent and finished when promised

Service

The people at the garage were polite friendly and efficient. Can't ask for any more really.

Service

Polite and welcoming staff COVID-19 measures in place

Service

Dealt with quickly and efficiently.

Service

The staff were courteous and were very keen to ensure that my needs regarding what I thought maybe a problem with the shaded glass were satisfied , Willing to bring people who were a little bit more knowledgeable into the conversation

Service

Good customer reception polite friendly service dealt with promptly.

Service

Every body at bmw are so kind and helpful

Service

The service was good, the friendly attitude was nice and I came away with a good feeling towards the dealership.

Service

Fully informed and courteous staff

Service

Service staff extremely polite and helpful. Work carried out in timescales given.

Service

everything was fine.

Service

My problem as an easy one and they did well to solve !!!

Service

What more can I say!

Service

Good communication with full explanation of what work needed to be done along with a video by the engineer of the condition of the car.

Service

Polite and friendly.

Service

Very pleasant and helpful

Service

Faultless service

Service

Efficient and on time

Service

Brilliant knowledge in service department

Service

Excellent service as always.

Service

Brilliant facilities

Sales

The experience I had at the BMW centre was a very good one, as the process was made easy with regular updates.

Sales

The salesman (Luke) has always been professional and helpful.Kept me informed and up to date throughout.

Sales

We felt very comfortable, we had a few laughs,very enjoyable experience.

Sales

The service was excellent with a fast turnaround.

Sales

From start to finish Eric was very polite, helpful and knowledgeable Eric made the whole purchasing experience from the first phone call to handover our best experience in car purchasing yet, and we purchase a new vehicle every 12 to 18 months

Sales

I was delighted to get the opportunity to purchase a new car and received a great service

Sales

I have been dealing with Stratstone BMW since 2018, and we have purchased 2 new vehicles in September 2021. The guys we dealt with this year have been amazing and very can do, making the process purchase enjoyable for the whole family .

Sales

Although I had to return the car due a slight blemish on the car's paintwork & the protect x treatment I still could not fault stratstones staff all organised well

Sales

Very quick and easy to do. Was only an hour before driving away.

Sales

All done promptly

Sales

The car has exceeded all expectations and the handover experience was a pleasure. This was of great importance being a new car

Sales

Everything met expectoration, and service from staff was excellent