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They delivered on everything they said they would and kept me informed throughout the process
Great service from all colleagues all round
Very satisfied, no problems.
I was kept informed about the progress of work and when I picked up the vehicle it had been cleaned to a high standard
Always find the staff pleasant and helpful and the staff also laugh at my daft jokes. Seriously I have no complaints. I've never received bad service.
The staff were helpful and efficient. The showroom and waiting area are good.
Friendly staff that are very helpful and importantly trustworthy with their appraisal of work that needs doing.
An extremely helpful customer service lady (manager?)- don't know her name, but she couldn't do enough to help and could not be faulted. Very well done to her! The service itself was quick and efficient and the car was washed and cleaned.
Everything done as it should be
Very helpful & knowledgeable staff.
Very well looked after
Very friendly staff
Very accommodating and very honest.
Fast, friendly and hassle free.
My car came in not well and all the work was covered by bmw warranty
Over all a gd friendly service
Service excellent and finished when promised
The people at the garage were polite friendly and efficient. Can't ask for any more really.
Polite and welcoming staff COVID-19 measures in place
Dealt with quickly and efficiently.
The staff were courteous and were very keen to ensure that my needs regarding what I thought maybe a problem with the shaded glass were satisfied , Willing to bring people who were a little bit more knowledgeable into the conversation
Good customer reception polite friendly service dealt with promptly.
Every body at bmw are so kind and helpful
The service was good, the friendly attitude was nice and I came away with a good feeling towards the dealership.
Fully informed and courteous staff
Service staff extremely polite and helpful. Work carried out in timescales given.
everything was fine.
My problem as an easy one and they did well to solve !!!
What more can I say!
Good communication with full explanation of what work needed to be done along with a video by the engineer of the condition of the car.
Polite and friendly.
Very pleasant and helpful
Efficient and on time
Brilliant knowledge in service department
Excellent service as always.
The experience I had at the BMW centre was a very good one, as the process was made easy with regular updates.
The salesman (Luke) has always been professional and helpful.Kept me informed and up to date throughout.
We felt very comfortable, we had a few laughs,very enjoyable experience.
The service was excellent with a fast turnaround.
From start to finish Eric was very polite, helpful and knowledgeable Eric made the whole purchasing experience from the first phone call to handover our best experience in car purchasing yet, and we purchase a new vehicle every 12 to 18 months
I was delighted to get the opportunity to purchase a new car and received a great service
I have been dealing with Stratstone BMW since 2018, and we have purchased 2 new vehicles in September 2021. The guys we dealt with this year have been amazing and very can do, making the process purchase enjoyable for the whole family .
Although I had to return the car due a slight blemish on the car's paintwork & the protect x treatment I still could not fault stratstones staff all organised well
Very quick and easy to do. Was only an hour before driving away.
All done promptly
The car has exceeded all expectations and the handover experience was a pleasure. This was of great importance being a new car
Everything met expectoration, and service from staff was excellent