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MOT / Service carried out timely and as requested
very good service
Everyone was very proffessional.
The service advisor Dean Mellor is always super helpful and always appears to be 100% committed to delivering 1st class customer service. He is very clear in his communication, answers questions very effectively, and appears to be very knowledgable.
Completely satisfied as usual
The booking was very quickly done and everything went as planned. The car was ready as agreed, plus all the staff were taking precautions against Covid.
Care given before and after making me feel accommodated.
Cheerful and attentive service in obviously difficult conditions.
The staff were friendly and efficient And the COVID measures in place felt very safe
I did not have a service, but I had a fault on the car's software/ computer. It was put on a machine and the problem, along with a few software updates, was solved. Easy to book in and not long to wait for appointment.
Very good service
No problems encountered, kept in the loop
Standards are consistently high here, been great at every visit and was impressed again this time as the main showroom was being renovated and the team are sill delivering a great service under tricky conditions from their temporary location.
Under the difficult circumstances, everything was handled in an efficient, professional and friendly manner
Everything was quick and smooth
The dealership is obviously going through a transmission period building a new show room but the car was handed over in a professional manner and was spotless and the hand over went very smoothly
I chose a completely new model (218l M Sport) and, due to the Covid 19 situation, there was little time for staff to familiarise themselves with the Model. However, every effort was made to put me a ease with the beautiful new vehicle