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Quick and easy process, online booking and availability was great, the service agent Jennifer was super efficient and helpful. Best BMW dealer experience I have had for a very long time !
Good customer service
Was checked quite quickly and was informed to pick my car up
So well looked after , to continue keeping us safe on the road ...
Polite, courteous, friendly, informative and most of all, efficient and professional.
Fixed the issue caused without any problems
Excellent customer service.
Overall staff are friendly and efficient!
Nothing was to much trouble
Everything was done and ready to collect just as requested
Excellent service and have always been.
As always my experience of Stratstone Doncaster was a positive one, with the work required being carried out on time and to a high standard.
Met my needs promptly and appropriately
See above, car runs better after this first service
First time I have owned a BMW and I prefer to visit place where people have good experience/training with make of vehicle.
great to deal with, especially dean Mellor, what an asset he is to your team , always very helpful and professional.
Excellent customer service
Very friendly and professional and was always kept up to date with the service progress
Car service and MOT and Valet carried out spot on as usual
As stated they pull out all the stops to get you going
I was impressed with the staff on the frontdesk . It was as good as can be expected seeing as the showroom was being rebuilt and covid rules were in place. The service advisor Sarah was a very good staff member
Excellent customer service and friendly helpful staff
prompt & efficient service, Abby was particularly helpful.
Great customer service
Item was ready for collection. Subsequent visit you also obtained the required part same day ready for collection
As above, a great service.
Good communication and loved the clean car
To start to finish everything was perfect
Fantastic service. Extremely friendly, but naturally friendly - not false of forced, but sincere.
All fixed very quickly and really accommodating considering COVID19 restrictions
easy to arrange booking at a date and time that suited me
everything happened as theysaid it would.
Vehicle poorly washed after service.
Doncaster is my dealership of choice. It is where I purchased my first BMW in 2003 and it continues to be my service provider on both our current vehicles.
The staff were fantastic.
Very helpful and feedback from my car.
Timely service and kept updated throughout. Lovely clean car when picked up
Excellent car servicing by the engineer... visual video received of my vehicle check and report
The correct expectations were set regarding price and how long it would take.
Stratstone at Doncaster have always given me good and reliable service. I would always recommend them, they really try to give satisfaction. If there is anything does requires attention, you can rely on information and advice being given.
Because of the quick service
There is little space for parking of cars on site due to building work and on the day the whole outside area was covered in wet mud. Building machinery should have a separate access to the rear yard to prevent this. I appreciate it is difficult.
Sarah, over the last couple of years has done above and beyond regards all aspects of service for my BMW !
The e2e Process was efficient and thorough
Booking in was easy the lady on phone was nice and even new my name wish is a nice touch the service manager spoke with me the night before to arrange my drop off time he was there on time met me with a smile and made me feel a valued customer.
car was in for a recall notice, was easy to book in
Good mechanical service, covid safe, plus made allowance for my disability
It all went very well and staff very welcoming.
Just a nice experience throughout my visit and the vehicle check video was a nice touch
Pre booking confirmation call, everything happened as I expected and ETA's met.
Break fluid was changed and I didn't even realise it was included in my EMAC deal
Nothing was too much trouble.
Did everything they said, great staff
Because you collected my car from home I can sit and relax
Very satisfied Great service and very professional Wonderful team in Doncaster
did what they said they would do
I live in Retford they sent a video and phone me when the car was ready
Completely satisfied from start to finish, with special thanks to sales executive Luke Wilkinson who went out of his way to help me through the whole process.
My only concern was because of necessary precautions to coronavirus restrictions.
Everything was done online prior to collecting it Tom Ruff who I dealt with was very organized and had the car ready
Good experience all round.
Exceptional service from the salesperson Tom, all covid friendly. He sent me video of my chosen vehicle and everything was done online until pick up day. I will definitely use this centre again.
Considering the COVID issues it was very smooth
From first enquiry to taking delivery, I was kept up to date with progress and all promises made were delivered.
I have given this 5 stars as from start to finish it was a truly great experience. The service was brilliant from the first test drive all the way through to driving my new car off the forecourt.
The staff were extremely friendly and helpful.
Exceptional service provided by the Dealership.
The purchase and delivery were dealt with very professionally, and with the great courtesy expected from such a prestigious company.
considering the extremely difficult circumstances we're in quite a complicated process was made as easy as possible by the very efficient person I dealt with
A difficult period, but handled very well
Everything was spot on.
Quick handover and explanations given
Fast and efficient service
Salesman was very helpful, always got back to me ASAP if I had a question
COVID restrictions were applicable at all times
Great service and I walked out with the deal I wanted, Luke was great