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5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
259 ratings and 156 comments received in the last 90 days.
09 July 2025
Exceptional service at all times.
09 July 2025
All staff at the establishment were polite and couldn't do enough to make sure the purchase and delivery was faultless.
06 July 2025
Very helpful, and made it an enjoyable experience to buy a new car.
05 July 2025
Easy process.
04 July 2025
Great experience from start to finish Martin & Michael were fantastic
04 July 2025
The purchase was clear on my requirements And delivered promptly to a high standard
04 July 2025
As above
03 July 2025
Excellent salesman. Martin was very knowledgeable and extremely polite throughout the experience
03 July 2025
Again as above
03 July 2025
Completely satisfied with absolutely everything from start to finish and I love the car !
24 June 2025
Amazing step by step walk in the breeze
24 June 2025
Constant contact, couldn't have asked for more.
12 June 2025
Treated with upmost respect.
10 June 2025
A lovely experience and was made to feel very special. Purchased cars from Tom for the last 3 years now and always feel listened to and my needs have always been met
05 June 2025
Everyone was so helpful and friendly
03 June 2025
I have dropped a star because of an outstanding issue which I hope will be resolved.
01 June 2025
.
31 May 2025
VERY SATISFIED THANK YOU
30 May 2025
Both Tom and Mike throughout the exchange and purchase of a new vehicle made the whole process and enjoyable experience.
28 May 2025
The experience at the BNW branch I purchased from was excellent. I was looked after from first enquiring about the car until final collection. Special thanks to Tom Ruff for all his help through the process.
28 May 2025
Every question or enquiry I had was answered and I was always at ease.
28 May 2025
Disenchanted
28 May 2025
Bit of a nightmare for both myself and the dealership but Michael and team have worked hard to resolve the issues of rejection and sort me a vehicle, although I am paying considerably more due to a fault on my other new vehicle
24 May 2025
Seamless! Excellent customer service and professionalism. What a thought would be a painful experience was a pleasure! Thank you Luke Dixon.
23 May 2025
No major issues with anything just a couple of minor ones. There was a delay in picking up my vehicle by a couple of days and in the past there has been a couple of gifts for purchasing whereas this time I didn`t even get a key-ring.
13 May 2025
Extremely satisfied with everything, I received outstanding service.
03 May 2025
Exceptional customer service from all when purchasing the vehicle.
25 April 2025
Couldn't have had a better experience through the process and taking the new car
24 April 2025
All staff were very helpful and nothing was a problem.
11 July 2025
Completed on time and within estimate.
10 July 2025
Good service, can't really fault but there is always room for improvement
10 July 2025
As above
09 July 2025
Good
09 July 2025
Not satisfied at all but the lady who dealt with me wad very nice n polite .
09 July 2025
Allways happy when I get the car back
08 July 2025
Staff kept me informed .
07 July 2025
Very professional from arriving to being given my car.
07 July 2025
As above
07 July 2025
With some great advice I was able to make a substantial saving on my bill
06 July 2025
Again the lady that kept me informed throughout my visit
05 July 2025
Just fantastic customer service. All the extras the from the staff really help and much appreciated.
04 July 2025
Easy to book. Friendly staff from the reception desk to the service advisors
04 July 2025
As above
03 July 2025
All work done plus happy with a price machine.
02 July 2025
Kept us informed throughout.
02 July 2025
When I entered I was greeted with a coffee and a comfy seat to wait in. Olivia made the whole process quick and easy, showed me to my courtesy car and made my experience a very pleasant one.
02 July 2025
Great experience and customer service from the service department/team, booking and pricing is less favourable
02 July 2025
Local to my work. Easy to get too. Customer parking was full but not a real issue
02 July 2025
No problem s
01 July 2025
Olivia was brilliant during my time at Stratstone
26 June 2025
Knowledgeable and professional staff.
26 June 2025
Work done as expected, even moved my appointment last minute after me double booking appointments
25 June 2025
Finally after a few visits the car seems to be sorted and the problem solved.
25 June 2025
Quick efficient Really nice customer service Frieny
25 June 2025
Very friendly staff
25 June 2025
No problems whatsoever
25 June 2025
As above
24 June 2025
Again original parts being fitted and the customer service is excellent.
24 June 2025
Over all fantastic
23 June 2025
Very satisfied. It was a very hot day and, due to lack of public transport, had to walk 45 minutes to get to the garage. I was very tired and the first thing that Stacey did was to get me a cold drink. She showed a very caring attitude.
22 June 2025
Very good customer service Thank you
22 June 2025
Because BMW diagnosed my issues and fixed my car within two days. I was told by other garages it'd be 4 weeks wait and 10 day turnaround which was no good for me. Yes you do pay more .but it's better than having other garages guessing the Issues.
22 June 2025
Polite, informative and quick
21 June 2025
Speedy and thorough service. Pleasant and efficient staff
21 June 2025
As mentioned above they offer a first class service
21 June 2025
Only issue was as explained above, everything else fine
19 June 2025
Straightforward job delivered correctly. The person dealing with me,Louisa was customer focused,has the necessary communication skills and was clearly good at dealing with my concerns.
18 June 2025
All the work was done to a very high standard and all staff are very knowledgable and friendly
18 June 2025
In for a recall all work was done
18 June 2025
Was told were I needed to leave my key had to answer a few simple questions then my key was put in a safe deposit box.
17 June 2025
Natalie helped to get my vehicle looked at. Swift communication and happy with the service to repair my vehicle. Hassle free.
17 June 2025
Stacey was top! Professional and well knowledgeable about the level of service needed
16 June 2025
All work carried out to a high standard
16 June 2025
Highly satisfied
15 June 2025
Same as before
15 June 2025
From my first contact with Olivia at Stratstone BMW everything was arrange and the repairs went ahead as plans and smoothly
15 June 2025
Very professional service would highly recommend
13 June 2025
Great service
12 June 2025
The new check in system is good
12 June 2025
Very good service
11 June 2025
No issues
11 June 2025
All fine but been given no documentation on work carried out
10 June 2025
Stacey kept me informed of progress and costs at every stage of service, repairs and MoT over the 3 days. Louisa was available on the day of collection to return car.
09 June 2025
Slight misunderstanding on booking with my warranty not showing on the system which was rectified and apologised for. Apparently there's a problem with the system. Stacey was very helpful and gave regular updates.
09 June 2025
Very good value, great feel when in branch and they can't do enough for you. It's a very simple process servicing my vehicle here.
09 June 2025
Quick and efficient
08 June 2025
satisfied with whole deal from recall to treatment
08 June 2025
The work needed was carried out quickly and I was given details of the condition of the car and any significant work/parts needed in the future. My car seat was even put back in the position I left it!! Something that very rarely happens.
08 June 2025
Step by step process easily explained
05 June 2025
Nothing is a problem just excellent service from walking in to job sorted.
04 June 2025
Effective check in great communication and nice staff
04 June 2025
Everything confirmed and kept in the loop at all stages - great :)
03 June 2025
Good service all round
01 June 2025
I was given a courtesy car on the day of my recall which was very helpful. Also Stacey was very helpful in dealing with keeping me informed during the day and on pick-up.
01 June 2025
Stacey was very welcoming and gave me a courtesy call to let me know my car was ready, she even offered to have my car washed at the end of the procedure
01 June 2025
Really satisfied
01 June 2025
Rearranged the service schedule to fit in with my hectic schedule
31 May 2025
You don't deserve any thing less
31 May 2025
Stacey was excellent and made sure my car was ready early afternoon
29 May 2025
Olivia Graham was fantastic throughout, I felt like a friend when I left
28 May 2025
Georgina was absolutely brilliant at getting a result we were happy with
27 May 2025
Brill service
27 May 2025
Did exactly what I needed, accommodated any special requests and all done by a happy, polite and friendly team.
26 May 2025
Was very good
25 May 2025
Great service
25 May 2025
Excellent customer service always provided by Natalie Noonan. She is a pleasure to do business with and an asset and a credit to Stratstone.Doncaster and BMW.
24 May 2025
10 out of 10 service at BMW but it can be pricey.
23 May 2025
Worked to set appointment time and not having to wait around all day
23 May 2025
Brilliant aftersales customer relations lady and service plus lots of coffee and doc car valet
22 May 2025
I had a relatively minor issue with the car and also required further information and some documentation. This was dealt with a very professional manner by both Luke, Georgina and Nick Keane the service manager.
20 May 2025
N/a
20 May 2025
Customer service was excellent
20 May 2025
See above
19 May 2025
Job done promptly and as explained
18 May 2025
Well informed pre and post service
17 May 2025
Explained all in good detail and even cleaned my car
17 May 2025
Received communication on the progress by text message and email followed up by telephone call from Nicola to say vehicle is ready to be collected.
16 May 2025
The body work carried out on the car was excellent but the diagnosis of the water leaking into the chassis was at the third attempt, very disappointing
15 May 2025
Ay-sha the sales person was very good even though inexperienced her boss couldn't be bothered to help when we were in the showroom and then tried hard sell techniques on the phone and by email
14 May 2025
Efficient, polite team
13 May 2025
Completed the work to my car and gave a free health check and clean. Staff extremely welcoming. Excellent
13 May 2025
No problems and no waiting friendly and proffesional
12 May 2025
Great service
11 May 2025
Olivia is always great and so are the rest of the team
10 May 2025
Never let me down
10 May 2025
As above
09 May 2025
Good staff service Very expensive though
09 May 2025
Staff were knowledgeable , communicated well and preformed work quickly and to a high standard.
09 May 2025
Natalie provided good customer w
09 May 2025
No issues, the car was ready to collect faster than anticipated, much appreciated.
08 May 2025
No issues whatsoever! 10/10 service
07 May 2025
the service assistant I dealt with (Olivia) was very informative and helpful
07 May 2025
Good professional service
06 May 2025
All staff are professionall , very timely both with booking in and resolving things .
06 May 2025
Amazing service, sorted my issue very quickly without any problems.
04 May 2025
The whole experience from booking our vehicle in to picking it up was well executed.
04 May 2025
Work was done quickly and I was well looked after while it was being done.
04 May 2025
Everybody is super kind!
03 May 2025
A very nice place to visit. First class staff.
01 May 2025
Service and reception were brilliant
01 May 2025
No work completed
30 April 2025
Very satisfied, exceptional customer service
29 April 2025
As above
28 April 2025
Job completed perfectly
28 April 2025
Despite booking in for 08:30, by car didn't start the MOT until 09:15 which led to my overall stay being 3 hours, longer than expected for an MOT. Also, the representative went to charge me for the MOT before realizing it was part of my eMac plan
26 April 2025
Quite satisfied, so far.
25 April 2025
Issue was then resolved and even had my car washed
23 April 2025
The video of the service wasn't received until Monday when the service was carried out on Saturday.
23 April 2025
Good staff
20 April 2025
All done to a high standard
20 April 2025
Extremely helpful
20 April 2025
Job was done right and no made up jobs to be done !
19 April 2025
Lovely polite staff members.
19 April 2025
Check in machine didn't work had to wait 3 days to get car back waiting parts! when turned up to collect car receptionist finally came over from sorting coffee machine and then had to wait a further ten minutes to collect car. Tbh very poor service
18 April 2025
The service was completed in good time and the young lady who dealt with the after service administration was exceptional and even provided my wife with some advice regarding an enquiry about her BMW Mini.
12 July 2025
Very smooth transaction.