- Home
- About Stratstone Doncaster
- Stratstone Doncaster Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
308 ratings and 142 comments received in the last 90 days.
19 August 2024
No issues everything went smoothly
18 August 2024
Luke was one of best sale executives I've dealt with in years actually listened to what I wanted and my budget and managed to achieve everything I wanted and more.
15 August 2024
I just felt that the team overall were very professional. Especially Arj.
15 August 2024
Craig has been excellent from start to finish
14 August 2024
Arjuin very helpful throughout process
11 August 2024
Excellent service, Professional and well managed .
11 August 2024
Fantastic experience, Harvey & Michael at Doncaster made the experiance of buying a new car enjoyable. They looked after me from start to finish and i could not be happier with my new car. Thankyou again to Harvey and Michael
08 August 2024
Very quick and easy.
04 August 2024
Very attentive staff, very helpful throughout the process
04 August 2024
Great service!
04 August 2024
From placing the order to handover day at Stratstone BMW Doncaster it was completely stress free. Tom Ruff was courteous professional and a pleasure to deal with. He went above and beyond my expectations and is a super salesman.
02 August 2024
Luke was there when I arrived, talked me through all the paperwork and particularly appreciated the grand gesture of uncovering my new car. Made the experience feel extra special
01 August 2024
Could have been more communication
01 August 2024
Good Service
27 July 2024
Very satisfied
27 July 2024
Very attentive sales staff.
25 July 2024
Awesome communication whenever emailing Arjuin , Super customer services
25 July 2024
the service received along with the fantastic communication made it a seamless journey from my existing BMW to my new BMW
21 July 2024
We were very satisfied answered all our questions nothing 2 much trouble
16 July 2024
Martin is the best sales representative myself and partner have met
09 July 2024
Neil Earl made everything so easy, from answering my initial enquiry at 6pm on a Saturday evening right through to delivery. The online order processing routines work really well in what was overall a very easy proces.
08 July 2024
All staff friendly and helpful. Our salesman was caught up with another customer slightly when we arrived for our appointment so his colleague began the handover so we weren't kept waiting.
02 July 2024
Again Jamie Jackson is simply fantastic.
02 July 2024
Went smoothly all as it should be
29 June 2024
Fantastic
28 June 2024
Lynda was great at keeping me informed regularly of expected delivery dates and the handover process was quick and straightforward.
25 June 2024
Clear and precise information along with excellent sales team attitude
21 June 2024
I was kept informed throughout the process and kept getting updates on cars status And received excellent customer service from our sales person Arjuin
20 June 2024
The rep made the whole process easy from start to finish and constantly went above and beyond to make sure everything was ready and good to go.
20 June 2024
Excellent service, very knowledgeable sales team, prompt responses when asked for a call back. Couldn't fault them.
20 June 2024
Martin at Stratstone Doncaster was a great guy to do business with
18 June 2024
Car came earlier than expected which was a bonus.
18 June 2024
Car arrived earlier then expected which was a nice surprise
16 June 2024
All on the phone. Was kept updated and car came sooner than expected which was great.
15 June 2024
Great service, friendly and professional
14 June 2024
Friendly, helpful staff sorted out all my questions. Couldn't do enough for me. Absolutely great. The staff were all great throughout in every role I had contact with from the reception to the sales team and the managers. Tom, Jamie and Luke.
01 September 2024
The car was beautifully clean when we picked it up. The staff were very helpful
01 September 2024
Good price and ready on time. Also I appreciate that they tell me when things need to be done.
01 September 2024
Prompt and efficient. Pleasant, courteous staff.
01 September 2024
Helpful on the phone. Punctual when Louise met us.
30 August 2024
Good clean easy access and prompt delivery
29 August 2024
Excellent with friendly staff.
29 August 2024
Work carried out as advised in good time. No complaints
29 August 2024
The service experience was very high, friendly and engaging staff. My rattling issue was found and advised through great communication. A happy BMW owner
29 August 2024
Fast, efficient and friendly
28 August 2024
The work was done timely and to a very good standard
28 August 2024
The lady Phibie kept me updated about the repair and she has very good public relations
28 August 2024
I arrived just after 8 and the staff I needed to see hadn't arrived at that point so I had to wait. This meant I started work later than usual
28 August 2024
Did what they said.
25 August 2024
The BMW X1 23i was purchased in June 2023. On Wednesday 21st August 2024 the vehicle was returned to the dealership as requested to have 2 recalls completed. The staff at the dealership were friendly and helpful.
25 August 2024
Stacey and Charlotte were really helpfully.
21 August 2024
Was happy with the quickness of getting a spare key
20 August 2024
This is based on my most recent visit. The service advisor was very friendly and helpful.
20 August 2024
I was kept up to date thoughout the visit
19 August 2024
Very pleased with the outcome of most recent recall maintenance work. A little frustrated by misinformation given to me when booking in recall work by Stratstone BMW Doncaster.
19 August 2024
Helpful when parts needed to complete service.
19 August 2024
Good communication about work being carried out
17 August 2024
Been a customer over 30 years
17 August 2024
Did have to wait longer than expected at the dealership
16 August 2024
I was told I would be booked in when my spare part arrived but I had to ring in . When I did both times I was transferred back to the phone menu. I was treated well in the showroom by all the staff
14 August 2024
I kept up to date with my car whilst it was in for work
14 August 2024
Good customer service and communication throughout.
13 August 2024
Disappointed how clean my car was when aksed if i wanted it clean inside and out. Especially as i had to wait an extra hour Everything else was very good.
13 August 2024
The video was very helpful
12 August 2024
No issues, great service
11 August 2024
Work carried out on time
10 August 2024
Satisfaction from notification of appointment to final completion of recall job
08 August 2024
Appointment time spot on no waiting and gave wife a nice coffee ????
08 August 2024
Martin Osei Tutu's commitment to customer service and satisfaction in on point. He was patient in explaining everything I had questions about, which helped me make an informed decision on buying the car.
08 August 2024
The customer service at BMW is excellent. Nothing is too much trouble and i feel like a valued customer. During my most recent visit, Stacey was particularly helpful in explaining about service plans and the current offers available.
06 August 2024
Always aim to please there customers, it is much appreciated.
06 August 2024
Excellent service receptionist Tracey
06 August 2024
Great staff. Overall good experience
05 August 2024
Given a car check report. Had service done.
05 August 2024
The service assistant Freya was absolutely superb very professional , helpful and knowledgeable
05 August 2024
Great customer service
05 August 2024
Always professional service. Always get a phone call back when promised. Always well looked after
02 August 2024
First rate service and customer attention
01 August 2024
Completly satisfied with the service I received from Phoebe and Joe at Stratstone doncaster. Thee above are definitely an asset to your company.
29 July 2024
Service completed within in the suggested time. No issues
28 July 2024
Excellent professional staff
27 July 2024
My 5 Star rating simply comes down to my Service Advisor, Pheobe having changed dealerships upon a recommendation I've found Pheobe to be extremely knowledgeable, polite, true to her word and can have a genuine chuckle with her too - she's excellent!
27 July 2024
This is my third purchase from here, I wouldn't buy from anywhere else. Top class service
27 July 2024
Fantastic customer service, was dealt with fast and efficiently.
24 July 2024
Service and repairs done on time and always keep me informed of any issues
24 July 2024
Freya was very professional, knowledgeable and friendly. Very informative.
24 July 2024
Great team
23 July 2024
Car was in for a recall and everything was straight forward with no problem's
22 July 2024
The recent job went nearly as planned, except for difficulties surrounding the licensing of a map update included with my service plan.
21 July 2024
Great service as usual
21 July 2024
Again pheobe was really helpful, also my car got washed and valeted,I've had many different cars in my lifetime but have gone back to stratstone BMW because I haven't been ripped off as much as some of the other's
20 July 2024
Quick and easy
17 July 2024
Staff were very good,
17 July 2024
Luisa was very helpful and able to answer any questions I had, she is friendly and ensures she provides a good service.
16 July 2024
It's important to have professional employees who are working with care and give the best service possible to their customers
16 July 2024
See comments above Friendly , helpful and relaxing atmosphere. Staff were informative and easy to talk to.
16 July 2024
Totally satisfied with the service experience at BMW Wheatleyhall road, Stacey fully explained the service and kept me informed throughout. She organised the repairs needed and i was not delayed more than necessary.
14 July 2024
Always good service. Would have given five stars but the loan car was filthy and my car was meant to have had a valet but the footwell was dirty. Service mechanically no issues.
13 July 2024
My dash cam was fitted to a very high standard,
13 July 2024
Perfect!
12 July 2024
Everything carried out as described
10 July 2024
All staff friendly
09 July 2024
Great. Easy booking and looked after by Stacey allowing me to use the office
08 July 2024
Excellent service wit courtesy car that I needed
06 July 2024
Very professional very happy with them Stacey was very helpful thank you
05 July 2024
I was very satisfied with the service experience, even when there was a problem to deal with, Phoebe was great and sorted it so my car was serviced.
05 July 2024
All what I expected.
03 July 2024
Great service.
03 July 2024
Vehicle when collected was clean and looked as good as new as well as running very smoothly
01 July 2024
Easy to book and ready for me when I arrived
30 June 2024
As above and Statstone also keep me informed of any developments and progress
29 June 2024
The service and MOT were carried out professionally
28 June 2024
Having opted to wait there for the work to be done I was pleased that the time taken was in line with what was promised
28 June 2024
All staff were very professional and knowledgeable, especially Phoebe, who looked after me whilst at BMW and kept me informed of my cars progress.
26 June 2024
Customer service executive Louisa was excellent
25 June 2024
The job got done. But took a lot longer than expected
24 June 2024
Very satisfied with the fast friendly service, very professional.
23 June 2024
It would have been 5 but I did not get the expected video of the vehicle health check
22 June 2024
The advice from all the staff was professional and knowledgeable
21 June 2024
Was very impressed did a brilliant job
20 June 2024
Very efficient and curtious service.
20 June 2024
Friendly proffesional service, well comunicated throughout.
20 June 2024
Service Advisor, Luisa and Service Manager Jamie very helpful
19 June 2024
Miss Noonan went above and beyond her duties to supply me with transport for an important meeting in Northallerton whilst my M8 was off road at Stratstones Doncaster. Please give her a rise in salary , she deserves one.
19 June 2024
I gave this answer because Stacey was fantastic and absolutely amazing; however her colleague Phoebe Shaw couldn't even be bothered to get my name right in the invoice to start with! & was rude and snappy with me when I came in to discuss the repairs
19 June 2024
Knowledgable staff and quick handover and collection
18 June 2024
Communication clear and srr we vice completed to tome
18 June 2024
Very Satisfied
18 June 2024
Very good service by Stacey Courteous, professional and helpful. Speedy handover of my car for the recall and collection of courtesy car too.
18 June 2024
Was easy enough to book and on the day everything went smoothly
17 June 2024
Very helpful
16 June 2024
Was expecting me when I got there and dealt with me straight away
15 June 2024
Again, Stacey did everything possible to make then trip brilliant.
14 June 2024
Did what was required
11 June 2024
I called in to book my car in for a service and they said if i had time they could carryout my service while i waited. They also provided me with an office so i could work in privacy. My car was cleaned and a recall was also carried out.
10 June 2024
Not the same service as before when I was a BMW customer
10 June 2024
I had to go back and forth on 4 consecutive days. There were issues with my car that left it in a dangerous condition and they let me drive it home. The overall experience was awful.
10 June 2024
Excellent service from Louisa in service. She was caring and professional in all of my dealings with her.
09 June 2024
I expect better from your mechanics as I service all my other vehicles myself.
09 June 2024
Both the receptionist and the Service Advisor were pleasent and helpful. The damage to my car has been rectified and the car returned to how it should be. Being a BMW main dealer I am confident that the work has been done properly.
08 June 2024
Service Advisor polite,informative & efficient, Parts department ordered all necessary parts the following day, Workshop completed the repair effectively & my car returned good as new.
20 August 2024
Excellent service and the car is fantastic.