- Home
- About Stratstone Doncaster
- Stratstone Doncaster Customer Reviews
OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
248 ratings and 147 comments received in the last 90 days.
22 August 2025
Car beautiful presented under a wrap with a huge blue bow ... fantastic.
16 August 2025
Receptionist always helpful,pleasant and friendly.Have always been offered beverages. Arjuin was a credit to BMW,very pleasant and professional.Made delivery of the new vehicle a very pleasant experience.Made us feel important and welcome.
04 August 2025
Very helpful and friendly team.
03 August 2025
Lovely experience. Polite greeting from the receptionist. Offered coffee shown toilet facilities. Essential after a long journey up the M1 Tom was very cheerful and friendly. Very knowledgeable and made me feel at ease and helped me with the IT
02 August 2025
Very professional, good communication and rapid response
01 August 2025
Overall very satisfied with dealership To date, hope it continues.
31 July 2025
Handover was organised and professional as well as comfortable
22 July 2025
Honest & helpful service throughout.
12 July 2025
Very smooth transaction.
09 July 2025
All staff at the establishment were polite and couldn't do enough to make sure the purchase and delivery was faultless.
09 July 2025
Exceptional service at all times.
06 July 2025
Very helpful, and made it an enjoyable experience to buy a new car.
05 July 2025
Easy process.
04 July 2025
The purchase was clear on my requirements And delivered promptly to a high standard
04 July 2025
As above
04 July 2025
Great experience from start to finish Martin & Michael were fantastic
03 July 2025
Completely satisfied with absolutely everything from start to finish and I love the car !
03 July 2025
Excellent salesman. Martin was very knowledgeable and extremely polite throughout the experience
03 July 2025
Again as above
24 June 2025
Amazing step by step walk in the breeze
24 June 2025
Constant contact, couldn't have asked for more.
12 June 2025
Treated with upmost respect.
10 June 2025
A lovely experience and was made to feel very special. Purchased cars from Tom for the last 3 years now and always feel listened to and my needs have always been met
05 June 2025
Everyone was so helpful and friendly
03 June 2025
I have dropped a star because of an outstanding issue which I hope will be resolved.
27 August 2025
You kindly collect our vehicle and return , due to our difficult circumstances .You have a wonderful kind and helpful team . The service engineers do such a great job - our car comes back looking like new and feels utterly wonderful when driving !
27 August 2025
Satisfied
27 August 2025
Completed on time and everyone was as promised. 5 stars top score from me
26 August 2025
I had the pleasure of dealing with Stacey at the Doncaster branch who was extremely helpful and updated me as to what was happening with my vehicle
26 August 2025
Excellent service and customer satisfaction
25 August 2025
All the staff are very helpful and provide a 'High' level of service. I dealt with Luisa, she was amazing and very professional, made the whole visit a breeze and a pleasurable experience, Thank you ??
24 August 2025
although Im not entirely happy with the fault on the car, the customer service meant I got the best possible resolution
24 August 2025
As above and warranty repair dealt with efficiently and promptly.
21 August 2025
Apart from the above, which was resolved quickly, it was first class
21 August 2025
Easy and friendly staff happy to help
21 August 2025
Customer service experience was excellent. Huge thanks to Olivia who dealt with me when booking the car in for service and on the day of service. Olivia was extremely polite, friendly and professional. Most of all she delivered what she promised.
20 August 2025
Although there were issues with the recall and repairs which delayed it another day until the parts arrived, the lady that dealt with me 'Stacey' was excellent. She kept me informed throughout the process and was extremely polite and helpful.
19 August 2025
Great service, fast and reliable
19 August 2025
Service of my car was quicker than expected and hassle free!
18 August 2025
The wash and hoover wasn't the greatest
17 August 2025
Could have been an expensive repair if it had not have been for Olivia speaking to BMW warranty team and getting most of the repairs covered under warranty for us. Excellent work Olivia.
17 August 2025
Expensive compared to the independents.
16 August 2025
Could not be more happy with the experience Olivia's help fullness was second to none
14 August 2025
I spoke to one of the mechanics who worked on my car and he put my mind at ease that all was good with my car. Also the cleanliness under in the engine bay was fantastic.
14 August 2025
Everything was done professionally and politeness.
14 August 2025
I always use Stratstone as they are attentive friendly and efficient
13 August 2025
Amazing experience
13 August 2025
Kept me informed of everything that was happening
12 August 2025
Olivia was super helpful
12 August 2025
Disappointed that because of the age of my car I had to bring the car into BMW for a basic satellite navigation update.
11 August 2025
Service girl tried to be helpful but unfortunately bmw customer service attitudes and your policies destroyed. Amazing how you can almost be accused of not knowing you had brought two keys in and you mislaid in another lock box one you swore was not
11 August 2025
Quick and efficient and central location.
11 August 2025
Car was booked in quick
10 August 2025
It's all due to Olivia. You need more like her.
09 August 2025
Apart from the complimentary wash as stated above. Stacey on the service desk was excellent, very polite, very detailed, and great customer service, a credit to BMW Doncaster
06 August 2025
Hassle free
05 August 2025
As above
05 August 2025
Great customer focus. Luisa was really helpful and professional
05 August 2025
No fuss services, promises to keep me updated were kept which is important to me
04 August 2025
This was the purchase of a used vehicle. Which was sourced from another Stratstone dealership. Staff arranged for it to be brought in to the Doncaster branch.
03 August 2025
Same as above
03 August 2025
We as happy with it all
02 August 2025
Satified
02 August 2025
Outstanding individual service
01 August 2025
The staff was on it as soon as I arrived. Very professional. And the cup of tea was also a nice gesture while you wait.
31 July 2025
Carried out diagnostic and found the fault and repaired
31 July 2025
Very friendly and welcoming staff. Stacey on service reception was an absolute credit to the service department looking after me.
30 July 2025
Stacey kept me informed regarding the progress of the MOT and any faults found and explained clearly the prices of parts required. She made sure that the car was washed ready for me to pick it up. Excellent Service. Highly Reccomended.
30 July 2025
Car taken in for diagnosis and was fitted in for the repair the day after, meaning I didn't have to make excessive trips.
27 July 2025
.
27 July 2025
It's extremely easy to organise the work that needed to be done on my car and the whole buisness felt very relaxed and flexible.
26 July 2025
Stacey was great, called throughout with updates when needed.
23 July 2025
Nice staff good communication
23 July 2025
Every thing was spot on
23 July 2025
All the staff were very professional and kept you informed
19 July 2025
Welcome was great. Olivia was superb, updated throughout and could not have been any nicer or more pleasant!
19 July 2025
As previously
18 July 2025
Olivia was great would give her 10
16 July 2025
Nicola on the service desk 10/10 she tried to help but no recourse from Stratstone
15 July 2025
The same as above the young girl was brilliant and kept me updated in every way
14 July 2025
nothing was an issue look after me very well and gave me a very good video on issues with my vehicle
14 July 2025
Good and quick service
11 July 2025
Completed on time and within estimate.
10 July 2025
Good service, can't really fault but there is always room for improvement
10 July 2025
As above
09 July 2025
Not satisfied at all but the lady who dealt with me wad very nice n polite .
09 July 2025
Good
09 July 2025
Allways happy when I get the car back
08 July 2025
Staff kept me informed .
07 July 2025
As above
07 July 2025
Very professional from arriving to being given my car.
07 July 2025
With some great advice I was able to make a substantial saving on my bill
06 July 2025
Again the lady that kept me informed throughout my visit
05 July 2025
Just fantastic customer service. All the extras the from the staff really help and much appreciated.
04 July 2025
Easy to book. Friendly staff from the reception desk to the service advisors
04 July 2025
As above
03 July 2025
All work done plus happy with a price machine.
02 July 2025
When I entered I was greeted with a coffee and a comfy seat to wait in. Olivia made the whole process quick and easy, showed me to my courtesy car and made my experience a very pleasant one.
02 July 2025
Local to my work. Easy to get too. Customer parking was full but not a real issue
02 July 2025
No problem s
02 July 2025
Great experience and customer service from the service department/team, booking and pricing is less favourable
02 July 2025
Kept us informed throughout.
01 July 2025
Olivia was brilliant during my time at Stratstone
26 June 2025
Work done as expected, even moved my appointment last minute after me double booking appointments
26 June 2025
Knowledgeable and professional staff.
25 June 2025
Very friendly staff
25 June 2025
No problems whatsoever
25 June 2025
Quick efficient Really nice customer service Frieny
25 June 2025
As above
25 June 2025
Finally after a few visits the car seems to be sorted and the problem solved.
24 June 2025
Over all fantastic
24 June 2025
Again original parts being fitted and the customer service is excellent.
23 June 2025
Very satisfied. It was a very hot day and, due to lack of public transport, had to walk 45 minutes to get to the garage. I was very tired and the first thing that Stacey did was to get me a cold drink. She showed a very caring attitude.
22 June 2025
Because BMW diagnosed my issues and fixed my car within two days. I was told by other garages it'd be 4 weeks wait and 10 day turnaround which was no good for me. Yes you do pay more .but it's better than having other garages guessing the Issues.
22 June 2025
Very good customer service Thank you
22 June 2025
Polite, informative and quick
21 June 2025
As mentioned above they offer a first class service
21 June 2025
Speedy and thorough service. Pleasant and efficient staff
21 June 2025
Only issue was as explained above, everything else fine
19 June 2025
Straightforward job delivered correctly. The person dealing with me,Louisa was customer focused,has the necessary communication skills and was clearly good at dealing with my concerns.
18 June 2025
In for a recall all work was done
18 June 2025
Was told were I needed to leave my key had to answer a few simple questions then my key was put in a safe deposit box.
18 June 2025
All the work was done to a very high standard and all staff are very knowledgable and friendly
17 June 2025
Natalie helped to get my vehicle looked at. Swift communication and happy with the service to repair my vehicle. Hassle free.
17 June 2025
Stacey was top! Professional and well knowledgeable about the level of service needed
16 June 2025
Highly satisfied
16 June 2025
All work carried out to a high standard
15 June 2025
From my first contact with Olivia at Stratstone BMW everything was arrange and the repairs went ahead as plans and smoothly
15 June 2025
Very professional service would highly recommend
15 June 2025
Same as before
13 June 2025
Great service
12 June 2025
The new check in system is good
12 June 2025
Very good service
11 June 2025
No issues
11 June 2025
All fine but been given no documentation on work carried out
10 June 2025
Stacey kept me informed of progress and costs at every stage of service, repairs and MoT over the 3 days. Louisa was available on the day of collection to return car.
09 June 2025
Quick and efficient
09 June 2025
Slight misunderstanding on booking with my warranty not showing on the system which was rectified and apologised for. Apparently there's a problem with the system. Stacey was very helpful and gave regular updates.
09 June 2025
Very good value, great feel when in branch and they can't do enough for you. It's a very simple process servicing my vehicle here.
08 June 2025
satisfied with whole deal from recall to treatment
08 June 2025
Step by step process easily explained
08 June 2025
The work needed was carried out quickly and I was given details of the condition of the car and any significant work/parts needed in the future. My car seat was even put back in the position I left it!! Something that very rarely happens.
05 June 2025
Nothing is a problem just excellent service from walking in to job sorted.
04 June 2025
Everything confirmed and kept in the loop at all stages - great :)
04 June 2025
Effective check in great communication and nice staff
03 June 2025
Good service all round
27 August 2025
Great price,great service